Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.

The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.

REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.

The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of plastering works in the resident’s property.

The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice.

The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.

REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]

The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.

The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden.

The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.

The complaint is about the landlords handling of repairs to the resident's boiler.

The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of …

The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.

The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating …

The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof.

The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated complaint.

The complaint is about landlord’s handling of:

The complaint is about the landlord’s handling of a kitchen refurbishment.

The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.

The complaint is about the landlord’s response to repairs to the resident’s oil tank.

The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being …

The complaint is about the landlord’s handling of a potential offer of accommodation to the resident.

The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s repairs reports.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.

The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.

The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.

The complaint is about the landlord’s response to the resident’s reports of damage to her front door.

The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of mould in his property.

The complaint is about the delays in the resident’s move to a new property owned by the landlord.

This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.

The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.

The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]