Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.

The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.

The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.

The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.

The complaint is about the tone, content and language used in correspondence the residents received from the landlord.

The complaint is about the landlord’s handling of repairs to the resident’s floorboards.

The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.

This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.

The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling.

The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.

The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.

The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the …

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.

The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.

The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.

The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.

The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent level of compensation offered for this.

This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint

The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.

The complaint is about the landlord’s handling of the resident’s request for repairs.

The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.

The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the …

The complaint is about

The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.

The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.

The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.

The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.

The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.

The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.

The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.

The complaint is about the landlord’s response to the resident’s reports regarding her sink.

The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.

The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.

The complaint is about the landlord’s response to the resident’s reports of broken fence posts.

The complaint is about the landlord’s handling of the resident’s rehousing request.

The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.