Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture.

The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.

The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.

The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park.

The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.

The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.

The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.

The complaint is about the landlord's handling of the resident's housing application.

The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.

The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.

The complaint is about the landlord’s handling of a pest infestation at the resident’s property.

The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.

The complaint is about the landlord’s response to the resident’s report of a leaking bath.

The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.

The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.

The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling.

The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.

The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.

The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.

The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered …

The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.

The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.

The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.

The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s request for shower repairs.

The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.

REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.

This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.

The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.

The complaint concerns how the landlord handled repairs to prevent water leaking into the property.

The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.

The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.

The complaint is about the landlord’s communication about the property’s energy supply.

The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.

The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.

The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.

The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.

The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.

The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.

The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.