Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.

The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.

The complaint is about the landlord’s handling of repairs to the roof.

This complaint is about the landlord’s handling of repairs to the carpet in the communal area.

The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation process. Complaint handling.

The complaint is about the landlord’s handling of the residents reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of kitchen repairs.

The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home.

The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.

The complaint is about the landlord's handling of defects reported by the resident.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.

The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.

The complaint is about the landlord’s response to the resident’s concerns about damp and mould.

The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).

The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.

The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.

The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.

The resident’s complaint is about the landlord’s handling of boiler repairs.

The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request for the installation of a wet room.

The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.

The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.

The complaint is about the landlord's handling of the resident’s reports of damp and mould.

The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.

The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with …

The complaint is about the amount of compensation the landlord offered the resident.

The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.

The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.

The complaint is about the landlord's handling of reports about the condition of the communal bin area.

The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.

The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.

The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.

The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.

The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.

The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of …

The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.

The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.

The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.