Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 65 of 16,227 decisions matching "assured"
Metropolitan Thames Valley Housing (MTV) (202336744)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
The Guinness Partnership Limited (202444348)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
Onward Homes Limited (202342303)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident was the tenant of the property between February 2018 […]
Peabody Trust (202453272)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident reports having mobility and mental health issues. The property had […]
Sanctuary Housing Association (202340567)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has been an assured tenant of a 3-bedroom semi-detached […]
London & Quadrant Housing Trust (202445695)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives with her young son in a 2-bedroom […]
Midland Heart Limited (202322841)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background In September 2023 the resident signed a tenancy with the landlord […]
Moat Homes Limited (202402276)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background At the time of the complaint, the resident was an […]
Sanctuary Housing Association (202300480)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]
Orbit Housing Association Limited (202438192)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background The resident has lived in the property as an assured […]
Notting Hill Genesis (202409868)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident has lived in the 3-bedroom house since 2021. She […]
Home Group Limited (202441591)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a 2-bedroom house. The tenancy started in […]
Southern Housing (202337894)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]
Torus62 Limited (202344614)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]
Sanctuary Housing Association (202428874)
Reasonable Redress
Complaint: Financial
Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]