Housing Ombudsman Decisions

The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.

The complaint is about the landlord’s response to the resident concerning a fire at the block.

The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the …

The complaint is about

The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.

The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.

The complaint is about the landlord’s response to the resident’s reports of a roof leak.

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.

The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .

The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.

The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.

The complaint is about the landlord’s response to the resident’s reports about:

The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.

The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.

The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.

The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.

This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.

This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.

REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.

REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]