Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.

The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.

The complaint is about the landlord’s response to a smell in the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.

The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.

The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.

This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.

This complaint is about the landlord’s handling of reports about drain blockages and smells.

The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.

REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of a missed heating contractor appointment.

The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an …

The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.

The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.

The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.

This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.

The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.

The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.

REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.

The landlord’s handling of reports of repairs to the roof, and damp and mould issues.

The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.

The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.

The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.

REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.

The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording …

The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his …

The complaint is about the landlord’s handling of the sales process for the resident’s property.

The complaint is about the landlord’s handling of the resident’s staircasing application.

The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.

The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.

The complaint concerns the landlord’s handling of repairs to the resident’s boiler.

The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.

The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.

This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.

The complaint is about the landlord’s handling of the resident’s defect repair reports.