Housing Ombudsman Decisions

The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.

The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.

The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.

The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.

The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.

The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.

The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.

The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.

The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.

The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.

The complaint is about the landlord’s response to the resident’s reports of damp in her property.

The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of …

REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.

The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.

The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.

The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.

This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.

The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.

This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.

The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

The complaint is about the landlord’s response to the resident’s report of a leaking bath.

The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.