Housing Ombudsman Decisions

The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.

The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.

The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.

The complaint is about the resident’s reports of floods affecting the property.

The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.

The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.

The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without …

The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.

The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress into his property.

The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.

The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the property. The complaint. In its stage 1 acknowledgement the landlord informed the resident that it would usually take 10 days …

The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.

The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.

The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.

The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.

The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.

The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.

The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.

The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.

The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property.

The complaint is about the landlord’s response to the resident’s reports of rodents in the property.

The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.

The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.

The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.

The complaint is about the landlord’s handling of leaks in the property.

The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.

The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.

The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing in the property. Unannounced visits at the property. This assessment will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.

The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of the kitchen in her property.

The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the …

The landlord’s response to the resident’s reports of subsidence repair works in the property.