Housing Ombudsman Decisions

This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.

The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.

The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.

The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.

The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.

The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of …

The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the …

The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.

The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.

The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.

The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.

The complaint is about the landlord’s handling of a floorboard repair.

The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.

The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.

This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.

The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of …

The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint …

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.

The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.

The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.