Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot.

The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.

The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.

The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.

The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.

The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.

The complaint is about the landlord’s handling of kitchen repairs.

The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.

The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.

The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.

The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.

The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.

The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.

The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.

The complaint is about the landlord’s handling of roof repairs.

This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint

The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.

The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.

The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.

The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.

The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s response to the resident’s reports of a roof leak.

The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.

The landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property.

The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.

This complaint is about the landlord’s handling of the sale of the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.

The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.

The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.

This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.

The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.

The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.

The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.

The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s …

The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property.

The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The Ombudsman has also identified that the landlord’s complaint handling requires investigation as part of this complaint.

The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.

The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.