Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s concerns with her flooring.

The complaint is about the landlord’s handling of the resident’s water bill.

The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.

The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.

The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.

The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.

This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.

The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s response to the resident’s reports of noise from a neighbour’s boiler. The landlord’s handling …

The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.

The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.

This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.

The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and the issuing of an antisocial behaviour (ASB) warning letter to him.

The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response …

The complaint is about the landlord’s handling of repairs to a window.

The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.

The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.

The complaint is about the landlord’s handling of a repair to the resident’s bedroom window.

The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.

The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.

The complaint is about the landlord's handling of the damage to the resident's balcony.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of a door repair.

The complaint was about the landlord’s handling of:

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.

The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.

The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.

The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.

The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.

The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.

The complaint is about the landlord’s response to the resident’s reports about:

The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty …

The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.