Housing Ombudsman Decisions

The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.

The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.

The complaint is about the landlord’s handling of repairs to the resident’s patio doors.

The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.

The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.

The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding …

The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.

The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.

The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.

The complaint is about the landlord’s response to the resident’s reports about his front door.

The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.

The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.

The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home.

The complaint is about the landlord's handling of the resident's reports of no heating.

The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.

The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.

The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.

The complaint is about the landlord’s handling of garden fence repairs.

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.

The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.

The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.

The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.

The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.

The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.

The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.

The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.

The complaint concerns how the landlord handled repairs to a window in the property.

The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials …

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.

The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property

The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.

The complaint concerns how the landlord responded to the resident’s repair reports.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling

The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.

The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .

The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.

The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.

The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.

The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.

The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, relating to a meeting held on 14 January 2020.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.