Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s transfer request.

The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

This complaint is about the landlord’s handling of soundproofing works to the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.

The complaint is about the landlord’s response to:

The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.

The complaint is about the landlord’s response to the resident’s reports about repairs.

The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.

The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.

The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.

The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.

The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.

The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.

The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.

This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.

The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.

The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .

The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.

The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.

REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.

The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.

The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.

The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.

The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident.

The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.

The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.

The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater.

This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s …

The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct of a member of staff.

The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about a request for compensation following a leak.

The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.

The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.

The complaint is about the landlord’s response to the resident’s request for a communal sink.

The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.

The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home.

The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.

The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.

The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.