Housing Ombudsman Decisions

The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.

The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.

The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.

The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.

The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and its response to her complaint about the same.

The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.

This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. …

The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.

The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.

This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.

The complaint is about the landlord’s response to the resident’s water ingress and mould reports.

The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.

The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition …

The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at …

The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.

The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …

The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.

The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.

The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.

The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.

The complaint is about the landlord’s decision to withhold a Responsible Tenant Award

The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.

The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a …

The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.

The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.

The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.

The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.

The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated …

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint is about the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for a property transfer.

The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.

The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his property; of damage caused during the removal of loft insulation by its contractors, and the subsequent amount of compensation …

The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the property.

The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.

This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.

The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.