Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.

The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.

The complaint is about the condition of the property.

The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The …

The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.

The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.

The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ property.

The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.

The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.

The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.

The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is situated in, causing consequential damp to his ceiling.

The complaint is about the level of compensation offered by the landlord for a missed appointment.

The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.

The resident has complained about the replacement of her windows.

The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.

The complaint is about:

The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s staff. The associated complaint.

The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.

The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.

The complaint is about the landlord’s handling of a kitchen unit replacement.

The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property

The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.

The complaint is about the landlord’s handling of the resident’s concerns with her flooring.

The complaint is about the landlord’s handling of the resident’s water bill.

The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.

The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.

The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.

The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.

This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.

The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s response to the resident’s reports of noise from a neighbour’s boiler. The landlord’s handling …

The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.

REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.

The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.

REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.

The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.

The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and the issuing of an antisocial behaviour (ASB) warning letter to him.

The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response …

The complaint is about the landlord’s handling of repairs to a window.

The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.

The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.

The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.

The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.