Housing Ombudsman Decisions

REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of a repair to the resident’s bedroom window.

The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.

The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.

The complaint is about the landlord's handling of the damage to the resident's balcony.

REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of a door repair.

The complaint was about the landlord’s handling of:

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.

The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.

The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.

REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.

The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.

The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.

The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.

The complaint is about the landlord’s response to the resident’s reports about:

The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty …

The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.

The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.

The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.

The complaint concerns how the landlord handled the resident’s charges for energy usage.

The complaint is about:

The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.

The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.

The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.

The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the property when she moved in, and the subsequent repairs carried out.

The complaint is about the landlord’s response to the resident’s reports about her service charge account.

The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.

The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.

The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.

The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.

This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.

The complaint is about the disposal of the resident’s belongings, following an eviction.

The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.