Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.

The complaint is about the landlord’s response to a plumbing repair.

The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered.

The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; associated formal complaint.

The resident complains about the landlord’s response to his requests for CCTV footage.

The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system.

The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.

The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.

The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce …

The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.

The complaint is about:

The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.

The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.

The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of a bad odour from her sink and bathroom drainage the landlord’s handling of the associated complaint the level of compensation …

The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.

The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.

The complaint is about delay to the landlord installing new windows at the property.

The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s response to the resident’s concerns over subsidence to the building; the landlord’s handling of the corresponding complaint.

This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould in her property, disrepair to extractor fans in her kitchen and bathroom, and broken window handles in her dining room.

This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.

This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.

The complaint is about the landlord’s handling of the applicant’s application for a property.

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a …