Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about the level of redress offered to the resident following her reports of a defective heating and hot water system.

REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. historical reports of damp and mould at the property. the resident’s insurance claim for damage to her personal belongings. the …

This complaint is about the landlord’s handling of the resident’s reports of a leak into his property.

This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.

The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.

The complaint refers to: The landlord’s response to the resident’s concerns about its allocation of parking bays and her request for a disabled parking bay.

The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.

The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.

The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …

The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.

This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.

REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.

The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to December 2019. From December 2019 onwards.

REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.

The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.

The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.

The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).

The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.

The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.

This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.

This complaint is about the landlord’s handling of repairs to resolve a leak in the resident’s ceiling.

This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.

The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.

This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.

The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the level of compensation the landlord offered the resident for repair delays.

The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.

The complaint is about the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of compensation offered in this matter.

The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.

The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked kitchen drain. Reports of damage to the windows. Complaint and request for compensation.

REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the floorboards, toilet, and to prevent pest access. The effect of outstanding repairs on the resident’s family’s health.

The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.

The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.

The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.