Housing Ombudsman Decisions

The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.

The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.

The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and its response to her complaint about the same.

The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.

The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom.

This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. …

The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.

The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet.

The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.

The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.

This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.

The complaint is about the landlord’s response to the resident’s water ingress and mould reports.

The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.

The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition …

The complaint concerns how the landlord handled repairs to the resident’s kitchen.

The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at …

The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.

The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.

The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak at her property.

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

The resident has complained that: The landlord has refused to compensate them for damage to their car.

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …

The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.

REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.

The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.

The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.

The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.

The complaint is about the landlord’s decision to withhold a Responsible Tenant Award

The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor.

The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a …

The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.

The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.

The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.

The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.

The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.

The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.

The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated …

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.