Housing Ombudsman Decisions

The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.

The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint is about the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for a property transfer.

The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property.

The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his property; of damage caused during the removal of loft insulation by its contractors, and the subsequent amount of compensation …

The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the property.

The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.

This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.

The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.

The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.

The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.

REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.

The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.

This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.

This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.

The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.

The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.

REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to a repair issue with the resident’s boiler.

This complaint is about the landlord handling of a refund on the resident’s rent account.

The complaint refers to: The landlord’s administration of the resident’s rent account.

The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;

The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.

The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:

The complaints are about:

The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second …

The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.

The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.

The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated complaint handling.

The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the property. The landlord’s associated complaint handling.

The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the same type that had been provided to neighbours, and its communication with her when she raised these concerns.

The complaint is about the level of compensation offered by the landlord for its handling of repairs following a leak.

The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.

The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings.

REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from …

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing …

The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of compensation offered in respect of this. The resident’s concerns related to his service charge.

The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the property in 2017 at the time of the resident’s first RTB application.

This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.

The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.