Housing Ombudsman Decisions

Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 October 2025 Background The resident was a shared ownership leaseholder […]

Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 23 October 2025 Background The resident purchased his share of the property in January 2023. […]

The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has also considered the landlord’s complaint handling.

Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident has lived in the 3-bedroom house since 2021. She […]

Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, who has visual and mobility impairments, was required to vacate her […]

The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs.

Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident and his family transferred to […]

Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a 2-bedroom house. The tenancy started in […]

Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lived in a 1-bedroom ground floor flat, and had an […]

Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]

Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The resident lives in a 3-bed flat […]

Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 Background The resident lives in a 1-bedroom flat in a block. She reported a […]

Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom 3rd floor flat owned by […]

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.

The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.

The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.

The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling

The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of reports of repairs following a leak at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.

This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to reports about repair issues at the property.

The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s response to a break-in at the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of …

The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.

The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.

The complaint is about the landlord's handling of reports of damp and mould.

The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.

The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.

The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.

The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.

The complaint is about: