Housing Ombudsman Decisions

The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.

The complaint is about the landlord’s handling of plastering works in the resident’s property.

The complaint is about the landlord’s handling of a kitchen refurbishment.

The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.

The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]

The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.

The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

The complaint is about the tone, content and language used in correspondence the residents received from the landlord.

The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.

The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.

The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the …

The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.

The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.

The complaint is about the landlord’s response to the resident’s reports of broken fence posts.

The complaint is about the landlord’s handling of the resident’s rehousing request.

The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.

The complaint is about the landlord’s handling of a pest infestation at the resident’s property.

The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.

The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.

The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.

The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.

The complaint concerns how the landlord handled repairs to prevent water leaking into the property.

The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.

The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.

The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.

The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.

The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.

The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.

The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.

The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.

The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.

The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.

The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.

The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.

The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.

The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.

The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.