Housing Ombudsman Decisions

The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The …

The complaint is about the landlord’s response to the resident’s concerns about her garden path.

The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.

The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.

The complaint is about the resident’s reports of floods affecting the property.

The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse.

The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.

The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.

The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal contractor and the legality of its actions. Legality of the contractor’s actions in removing, storing, and charging for storage of …

The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.

The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.

The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.

The complaint is about the landlord’s handling of: reports about a leak. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak.

The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.

The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.

The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.

The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.

The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.

The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.

The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).

The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.

The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.

The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.

The complaint is about the landlord’s handling of repairs to the district heating system.

The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.

The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.

The complaint is about the landlord’s handling of a shower repair.

This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply.

The complaint is about the landlord’s handling of replacement windows.

The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.

The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.

The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.

The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.

The complaint is about the handling of a request to paint fascia boards.

The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.

The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint.

The complaint is about the landlord’s response to the resident’s reports of rodents in the property.

The complaint is about the landlord’s handling of: