Housing Ombudsman Decisions

The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.

The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.

The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.

The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.

The complaint is about the landlord’s response to the resident’s reports about his front door.

The complaint concerns how the landlord handled repairs to a window in the property.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.

The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.

The complaint is about the landlord's handling of the damage to the resident's balcony.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.

The complaint concerns how the landlord handled the resident’s charges for energy usage.

The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.

This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.

The complaint is about the level of compensation the landlord offered the resident for repair delays.

The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.

The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.

The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.

REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered.

The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of a bad odour from her sink and bathroom drainage the landlord’s handling of the associated complaint the level of compensation …

The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.

This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.