Housing Ombudsman Decisions

The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.

The complaint is about the landlord’s handling of the applicant’s request to succeed the property.

This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.

The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.

This complaint is about the landlord’s handling of reports of water ingress at the property.

The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.

The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the …

The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.

The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.

The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the property condition.

The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.

This complaint is about how the landlord handled a leak into the resident’s property.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.

The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.

The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.

The complaint is about repairs to the banister at the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.

This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.

This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.

The complaint is about the landlord’s handling of reports of damp and mould in the property.

The complaint is about the landlord’s response to a smell in the property.

The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.

The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.

The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.

The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.

The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.

The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.

The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the …

This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.

The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.

This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.

The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.

The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.

This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.