Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.

The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.

REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.

This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.

The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.

The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.

The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.

The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.

The complaint concerns how the landlord handled the renewal of the kitchen in the property.

The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.

The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.

The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).

The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.

The complaint is about landlord’s handling of:

The complaint is about the landlord’s response to the resident’s repairs reports.

The complaint is about the landlord’s handling of repairs to the resident’s floorboards.

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.

The complaint is about the landlord’s response to the resident’s report of a leaking bath.

The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.

The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.

The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.

The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.

The complaint is about the landlord’s response to the resident’s reports about his front door.

The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.

The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.

The complaint concerns how the landlord handled repairs to a window in the property.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.

The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.

The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .

REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.

The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.

The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.