Housing Ombudsman Decisions

The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.

The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.

The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.

The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.

The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property

The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.

REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.

The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.

The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.

The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.

The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.

The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a …

The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.

The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.

The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.

The complaint is about the landlord’s response to a repair issue with the resident’s boiler.

The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.

The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.

This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.

The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had …

The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.

The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in …

REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s decision to remove CCTV at the property.

The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio door and the subsequent amount of compensation it offered.

The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.

The resident complains about the landlord’s response to his requests for CCTV footage.

The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.

The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.

The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided.

The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem with the resident’s kitchen sink.

The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.

The complaint is about the landlord’s handling of the applicant’s application for a property.