Housing Ombudsman Decisions

The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path.

The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s queries about service charges.

The complaint is about the landlord’s handling of the resident’s concerns about his rent account.

The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.

The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.

This complaint is about the landlord’s handling of reports of water ingress.

The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.

The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .

The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.

The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.

The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.

The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.

The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying …

The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.

The complaint is about the landlord’s handling of a mould wash treatment.

This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.

The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.

This complaint is about the landlord sending a rent arrears letter to the resident.

The complaint is about the landlord’s handling of the resident’s request for a car parking space.

The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.

The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.

The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.

This complaint is about the landlord’s handling of reports of water ingress at the property.

The landlord’s handling of the resident’s request for it to install a lift in her building.

The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.

REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.

The complaint is about the landlord’s handling of repairs to the bathroom.

The complaint is about the landlord’s handling of the resident’s request for a new bathroom.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.