Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.

The complaint is about the landlord’s response to the resident’s reports of damp in her property.

The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.

The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.

The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.

The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.

The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.

The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.

The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint …

The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. …

The complaint is about the landlord’s handling of repairs in the property.

The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.

The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.

The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.

The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.

The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.

The complaint is about the landlord’s handling of defects reported by the resident of a new build property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.

The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.

The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.

This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.

The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.

The complaint is about the landlord’s handling of the remedial works to the property following a flood.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.

The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.

The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022.

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.