Housing Ombudsman Decisions

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.

The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.

The complaint is about the landlord's handling of the damage to the resident's balcony.

The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.

REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.

The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.

The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.

The complaint concerns how the landlord handled the resident’s charges for energy usage.

The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.

The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.

The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.

This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.

The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.

REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

The complaint is about the level of compensation the landlord offered the resident for repair delays.

The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.

The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.

The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.

The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.

The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.

The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.

This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.

The complaint concerns how the landlord handled repairs to the resident’s kitchen.

The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.

The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.

The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.

The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.

The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his property; of damage caused during the removal of loft insulation by its contractors, and the subsequent amount of compensation …

The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.

The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.

The complaint refers to: The landlord’s administration of the resident’s rent account.

The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;

The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.

The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a flooding incident in August 2020; the amount of compensation offered in relation to a second …

The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings.

The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.

The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling.

REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]