Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.

The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.

This complaint is about how the landlord handled repairs to the resident’s front and back doors.

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.

The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.

The complaint is about the landlord’s response to the resident’s concerns about service charges.

The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.

The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.

The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the property condition.

The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.

The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.

The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.

The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.

The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.

The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this …

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s reports of pest control issues.

This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.

The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.

The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.

The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling

The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.

The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a floorboard repair.

The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).

The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.

The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.

The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.

The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.

This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.

The complaint is about how the landlord handled the resident’s reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance.

The complaint is about the landlord’s response to a smell in the property.

The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.

The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.

The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.

This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.

The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.