Housing Ombudsman Decisions

The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.

The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman …

The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.

The complaint is about the time taken to prepare the property at the start of the tenancy.

The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.

The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.

The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.

The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.

The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his …

The complaint is about the landlord’s handling of the sales process for the resident’s property.

The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.

The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. …

The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.

The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.

The complaint concerns how the landlord handled the renewal of the kitchen in the property.

This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. …

The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.

The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.

The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.

The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.

The complaint is about the resident’s concerns of asbestos in the property.

The complaint is about the landlord’s handling of the resident’s bid on property.

The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.

The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.

The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.

The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.

The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.

The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of plastering works in the resident’s property.

The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of …

The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being …

The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of mould in his property.

The complaint is about the delays in the resident’s move to a new property owned by the landlord.

This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.