Housing Ombudsman Decisions

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property.

The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.

The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.

The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint.

The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working days, and a stage …

The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress into his property.

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.

The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s report of a roof leak.

The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.

The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the property. The complaint. In its stage 1 acknowledgement the landlord informed the resident that it would usually take 10 days …

The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.

The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.

The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.

The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.

The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).

The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.

The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.

The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.

The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.

This complaint is about: The level of support the landlord provided as part of the resident’s license agreement. The cost of the resident’s room.

The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.

The complaint is about the landlord’s handling of repairs to the district heating system.

The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.

The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear boundary fence and gate. Associated complaint.

The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.

The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.

The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.

The complaint is about the landlord’s handling of a shower repair.

This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply.

The complaint is about the landlord's handling of the resident's reports of rodent infestation.

The complaint is about the landlord’s handling of replacement windows.

The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.

The complaint is about the landlord’s response to the resident’s repair requests.