Housing Ombudsman Decisions

The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate.

This complaint is about the landlord’s handling of reports of water ingress.

The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.

The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB).

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged items.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .

The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.

The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.

The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.

The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.

The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.

The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.

The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying …

The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing in the property. Unannounced visits at the property. This assessment will also consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of a mould wash treatment.

This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.

The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.

The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.

The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.

The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated complaint.

This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered how the landlord handled the complaint.

This complaint is about the landlord sending a rent arrears letter to the resident.

The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for a car parking space.

The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.

The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of the kitchen in her property.

The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.