Housing Ombudsman Decisions

The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.

The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.

The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.

The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s …

The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.

The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.

The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding …

The complaint is about the landlord's handling of the resident's reports of no heating.

The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.

The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling

The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.

The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.

The complaint is about the landlord’s response to:

The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.

The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.

The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.

The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.

The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home.

The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.

The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.

The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The …

The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.

The resident has complained about the replacement of her windows.

The complaint is about:

The complaint is about the landlord’s handling of a kitchen unit replacement.

The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.

The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response …

The complaint is about the landlord’s handling of repairs to a window.

The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint was about the landlord’s handling of:

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.

The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.

The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …