Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.

The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.

The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.

The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.

The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.

This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.

The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.

The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.

The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.

The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the …

The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.

This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint

The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.

The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of a pest infestation at the resident’s property.

The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.

The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.

The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.

The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.

The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered …

The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.

The complaint concerns how the landlord handled repairs to prevent water leaking into the property.

The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.

The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.

The complaint is about the landlord’s communication about the property’s energy supply.

The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.

The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.

The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.

The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.

The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.

The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.

The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.

The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.

The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.

This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint

The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property.