Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.

The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.

The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.

The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.

The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.

The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.

The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.

The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. Related complaint handling.

The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.

The complaint is about the handling of a request to paint fascia boards.

The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s reports of communal issues and a water leak in his property. Complaint handling.

The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.

The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.

The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs.

The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.

REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property.

The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint.

The complaint is about the landlord’s response to the resident’s reports of rodents in the property.

The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.

The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.

The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path.

The resident’s complaint is about the landlord’s handling of a replacement electric fire.

The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.

The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.

This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.

The complaint is about the landlord’s response to the resident’s queries about service charges.

The complaint is about the landlord’s handling of leaks in the property.

The complaint is about the landlord’s handling of the resident’s concerns about his rent account.

The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.

The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.

REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s reports of a broken tile.

The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.

The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the resident about the service charge accounts. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.