Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s request for service charge information.

The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). …

The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.

The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.

The complaint is about the landlord’s handling of the applicant’s request to succeed the property.

This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.

The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.

This complaint is about the landlord’s handling of reports of water ingress at the property.

The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.

The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.

The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.

The complaint is about the landlord’s handling of repairs to the bathroom.

The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.

The complaint is about the landlord’s handling of the resident’s request for a new bathroom.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.

The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.

The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of …

The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.

The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.

The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.

The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.

This complaint is about how the landlord handled repairs to the resident’s front and back doors.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following a long term temporary move to carry out major repair works. We have also considered the landlord’s handling of the …

This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.

The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.

The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.

The complaint is about the landlord’s response to the resident’s concerns about service charges.

The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.

The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.

The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.

The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.

The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the property condition.

The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.

The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.

The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.

The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.

The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.

The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.

The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.

The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.