Housing Ombudsman Decisions

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.

The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to December 2019. From December 2019 onwards.

The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.

The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.

The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …

The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.

The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).

The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.

This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.

This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.

REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.

This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. …

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …

REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor.

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.

The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.

The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.

This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.

This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.

This complaint is about the landlord handling of a refund on the resident’s rent account.

The complaints are about:

The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.

The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the same type that had been provided to neighbours, and its communication with her when she raised these concerns.

REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing …

The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; complaints handling.

The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.

The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.

The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged personal effects.

The complaint is about the level of compensation offered to the resident by the landlord, following a period of time when her shower was inoperative.

The complaint is about the landlord’s maintenance of the boiler.

This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.

The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.

The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.

The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home.

REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.