Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.

This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.

The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.

The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.

The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.

The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.

The complaint is about the landlord’s response to a report of a leak and associated repairs.

The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.

REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of defects reported by the resident of a new build property.

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.

The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.

This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.

The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.

The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).

The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.

The landlord’s handling of reports of repairs to the roof, and damp and mould issues.

The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.

This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.

The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.

REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.

The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.

This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.

The complaint is about the landlord’s handling of a staircasing application made by the resident.

The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.

The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.

The complaint is about the landlord’s handling of a burst pipe and subsequent damage.

The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.

The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman …

The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.

This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.

The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.

The complaint is about the time taken to prepare the property at the start of the tenancy.

The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.

The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling.

The complaint is about the landlord’s management of the resident’s rent account.

The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint.

The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.

The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.