Housing Ombudsman Decisions

This complaint is about how the landlord handled a leak into the resident’s property.

The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this …

The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of pest control issues.

This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.

The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.

The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.

The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.

The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.

The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.

The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a floorboard repair.

The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.

The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.

The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).

The complaint is about repairs to the banister at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.

The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.

The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.

This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.

The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.

The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.

This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.

The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.

The complaint is about how the landlord handled the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s handling of reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance.

The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.

The complaint is about the landlord’s response to a smell in the property.

The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.