Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.

The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.

The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording …

The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.

The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his …

The complaint is about the landlord’s handling of the sales process for the resident’s property.

The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. …

The complaint is about the landlord’s handling of the resident’s staircasing application.

The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.

The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.

The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.

The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s right to acquire application.

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.

The complaint concerns how the landlord handled the renewal of the kitchen in the property.

REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.

The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations …

The complaint concerns the landlord’s handling of repairs to the resident’s bathroom.

The complaint concerns the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.

The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.

The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.

The complaint is about the resident’s concerns of asbestos in the property.

The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.

The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.

This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.

The complaint is about the landlord’s handling of the resident’s defect repair reports.

The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.

The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).

The complaint is about the landlord's management of repairs to the resident’s heating system.

The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.

REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of plastering works in the resident’s property.

The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.

REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]

The complaint is about the landlords handling of repairs to the resident's boiler.

The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof.

The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated complaint.