Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.

The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property

The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.

The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.

The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.

The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.

The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.

The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.

The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.

The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.

The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.

The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.

The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.

The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the landlord incorrectly advised it had installed a bath.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.

The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.

The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property.

The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.

The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.

The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the property when she moved in, and the subsequent repairs carried out.

This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.

The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. historical reports of damp and mould at the property. the resident’s insurance claim for damage to her personal belongings. the …

This complaint is about the landlord’s handling of the resident’s reports of a leak into his property.

The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …

The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.

The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.

The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked kitchen drain. Reports of damage to the windows. Complaint and request for compensation.

The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the floorboards, toilet, and to prevent pest access. The effect of outstanding repairs on the resident’s family’s health.

The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.

The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.

The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.

This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. …