Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.

The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.

This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.

The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.

The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.

The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.

The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.

The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.

The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.

The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the …

The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.

The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.

This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.

The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.

This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.

The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.

This complaint is about the landlord’s handling of reports about drain blockages and smells.

The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.

The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.

The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.

This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.

The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.

The complaint is about the landlord’s handling of a missed heating contractor appointment.

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.

The complaint is about the landlord’s handling of leaks, damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.

This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord's handling of reports of a leak.

The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an …

The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.

The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.

The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the …

This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.

The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.