Housing Ombudsman Decisions

The complaint is about the landlord’s handling of a kitchen refurbishment.

The complaint is about the landlord’s response to repairs to the resident’s oil tank.

The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being …

The complaint is about the landlord’s handling of a potential offer of accommodation to the resident.

The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.

The complaint is about the landlord’s administration of the resident’s rent account.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.

The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.

The complaint is about the landlord’s response to the resident’s reports of damage to her front door.

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

The complaint is about the landlord’s handling of the resident’s reports of mould in his property.

The complaint is about the delays in the resident’s move to a new property owned by the landlord.

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.

The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]

The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.

The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

The complaint is about the tone, content and language used in correspondence the residents received from the landlord.

The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.

This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.

The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.

The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.

The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.

The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.

The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.

This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint

The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.

The complaint is about the landlord’s handling of the resident’s request for repairs.

The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.

The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the …

The complaint is about

The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.

The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.

The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.

The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.

The complaint is about the landlord’s response to the resident’s reports of broken fence posts.

The complaint is about the landlord’s handling of the resident’s rehousing request.

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.