Housing Ombudsman Decisions

Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]

Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. The landlord is […]

Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 10 February 2026 Background The resident signed a shared ownership lease for the property […]

Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]

Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]

Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has occupied the property since December 2007 with her 2 […]

Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident moved in to the property in November 2023 and she […]

Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident is a joint tenant. She shares the property with her […]

Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with his wife and son at the property since […]

Decision Case ID 202416988 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background At the time of the complaint the resident was subletting the property. By […]

Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December 2025 Background The resident is a leaseholder and has occupied the property, a second floor […]

Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The property is a 1-bedroom ground […]

Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 3-bedroom house. Since 2020, the resident raised […]

Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]

Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 3-bedroomed house. The resident reported problems with antisocial […]

Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 Background The property is a 1-bed flat. The resident experienced a leak into the property […]

Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]

Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 November 2025 Background The resident has lived at the property for many years. She […]

Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident was the tenant of the property between February 2018 […]

Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident reports having mobility and mental health issues. The property had […]

Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October 2025 Background The resident lives in the property with her child, her sibling and […]

Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 October 2025 Background The resident is an assured tenant of the property, a 3-bedroom […]

Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 October 2025 Background The resident has lived in the property as an assured […]

Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 23 October 2025 Background The resident purchased his share of the property in January 2023. […]

Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 4-bedroom inner terrace property with her son. She […]

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.

The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.

The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.

The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling

The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of reports of repairs following a leak at the property.

The complaint is about the landlord’s response to reports about repair issues at the property.

The complaint is about the landlord’s response to a break-in at the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.

The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.

The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.

The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.

The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.

The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with …

The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.

The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.