Cardiff and Vale University Health Board

Mr S complained on behalf of his daughter that the Health Board incorrectly discharged his daughter from its Child and Adolescent Mental Health Service and he also complained about the Health Board’s communication failures in regard to this complaint. The Ombudsman found that the Health Board failed to provide a formal, written response to Mr S’s complaint. This caused frustration and uncertainty for Mr S. The Ombudsman decided to settle the complaint without an investigation.The Ombudsman sought and gained the Health Boards agreement to, within six weeks, provide the response along with an apology and explanation for its delay.