Emergency family notification
Failure to notify family members about a patient's condition or transfer in emergency situations, causing distress.
15 items
1 source
7 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Inquiry recommendation
60match
IHRD-43 - GP Notification of Death Circumstances
A deceased's family GP should be notified promptly as to the circumstances of death to enable support to be offered in bereavement.
Matched on
terms: family, notification
Inquiry recommendation
53match
LADB-4 - Review railway emergency planning, including survivor after-care and bereaved support
The Railway Group should review emergency planning, including liaison with the emergency services, arrangements for the after-care of survivors and the provision of support and facilities for the bereaved and injured (para 4.122).
Matched on
terms: emergency
Inquiry recommendation
53match
MACP-26 - Ensure Senior Investigating Officers provide comprehensive information and manage family liaison.
That Senior Investigating Officers and Family Liaison Officers be made aware that good practice and their positive duty shall be the satisfactory management of family liaison, together with the provision to a victim's family of all possible information about the crime and its investigation.
Matched on
terms: family
Inquiry recommendation
53match
MACP-23 - Ensure readily available designated and trained Family Liaison Officers at local level
That Police Services should ensure that at local level there are readily available designated and trained Family Liaison Officers.
Matched on
terms: family
Inquiry recommendation
52match
MACP-27 - Formally record and report all family requests and complaints to superior officers.
That good practice shall provide that any request made by the family of a victim which is not acceded to, and any complaint by any member of the family, shall be formally recorded by the SIO and shall be reported to the immediate superior officer.
Matched on
terms: family
Inquiry recommendation
48match
MACP-28 - Proactively use local minority ethnic contacts for family liaison assistance.
That Police Services and Victim Support Services ensure that their systems provide for the pro-active use of local contacts within minority ethnic communities to assist with family liaison where appropriate.
Matched on
terms: family
Inquiry recommendation
48match
MACP-25 - Dedicate Family Liaison Officers primarily or exclusively to their liaison task
That Family Liaison Officers shall, where appointed, be dedicated primarily if not exclusively to that task.
Matched on
terms: family
Inquiry recommendation
48match
MACP-24 - Include racism awareness and cultural diversity training for Family Liaison Officers
That training of Family Liaison Officers must include training in racism awareness and cultural diversity, so that families are treated appropriately, professionally, with respect and according to their needs.
Matched on
terms: family
Inquiry recommendation
44match
DM-5 - Separate SIO and Family Liaison Officer roles
The Metropolitan Police should ensure that the role of the Family Liaison Officer is never carried out by the Senior Investigating Officer of an investigation. There is an inherent conflict between these two roles.
Matched on
terms: family
Inquiry recommendation
43match
LADB-3 - Establish common telephone numbers for public major incident information
The police service, in co-operation with the emergency services, should use their best endeavours to ensure that common telephone numbers are issued for the use of members of the public who are seeking to give or obtain information about persons who have, or may have, been involved in a major incident (para 4.121).
Matched on
terms: emergency
Inquiry recommendation
32match
FENN-153 - Agree common system for casualty identification and fatality documentation in London
A uniform documentation procedure for handling and receiving fatalities should be considered. In London all the services must meanwhile agree a common system for identification of casualties and recording the position in which they are found.
Matched on
classifier match
Inquiry recommendation
32match
BAHA-16 - Death in Custody Checklist
JDP 1-10 should include a simple checklist for actions on a death in custody. Where there is a death in custody, particularly one that is sudden or unexplained, prompt checks must be made on the welfare of other CPErS. The MoD should consider including guidance that where practicable the scene of the death should be preserved pending the...
Matched on
classifier match
Inquiry recommendation
31match
F174 - Candour about harm
Where death or serious harm has been or may have been caused to a patient by an act or omission of the organisation or its staff, the patient (or any lawfully entitled personal representative or other authorised person) should be informed of the incident, given full disclosure of the surrounding circumstances and be offered an appropriate level of...
Matched on
classifier match
Inquiry recommendation
27match
LADB-2 - Extend computerisation to all police forces for shared information access
Computerisation should be extended to all police forces, so that the information collated by each is readily available to all others (para 4.120).
Matched on
classifier match
Inquiry recommendation
27match
LADB-1 - Computerise system for managing missing persons and casualty information
The system for the reception of information about missing persons, casualties and survivors should be computerised. It should be possible for information which has been received to be entered directly into the computer and for information from it to be provided, to the extent appropriate, to callers. There should be a set procedure for the returning of a...
Matched on
classifier match