Weak Government Accountability & Scrutiny
Lack of clear departmental responsibility for budgeting tax reliefs and insufficient parliamentary scrutiny of government non-executives.
5,398 items
16 sources
31 inquiries
Source spread
Where this theme appears
Weak Government Accountability & Scrutiny has been flagged across 16 independent accountability sources:
276 inquiry recs
18 PFD reports
3739 committee recs
11 CQC actions
8 HMICFRS recs
18 ICIBI recs
5 PPO recs
209 NAO recs
7 PHSO recs
2 VC recs
57 IMB recs
1 Article 2 learning point
10 detention investigation recs
39 PHSO decisions
996 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (276) — showing 50 strongest matches
FENN-130 — Railway Inspectorate to vigorously discharge duties concerning London Underground safety.
Recommendation: The Railway Inspectorate must be more vigorous in the discharge of its duties on London Underground.
Unknown
P2-25 — Maintain public record of inquiry recommendations
Recommendation: That it be made a legal requirement for the government to maintain a publicly accessible record of recommendations made by select committees, coroners and public inquiries together with a description of the steps taken in response. If the government decides …
Gov response: The government accepts this recommendation in principle. We will establish a record on GOV.UK of all recommendations made by public inquiries since 2024, and will consider making this an enduring legal requirement. The government agrees …
Accepted in Part
RHI-42 — Ministerial Code Revision
Recommendation: The Code of Conduct issued to Northern Ireland Ministers in 2007 (contained within the Northern Ireland Ministerial Code 2006) should be revised and brought up to date reflecting the findings of the RHI Inquiry and drawing on relevant best practice …
Gov response: [Note: The NI Executive responded to recommendations 5-7, 25, 37, 39-43 together as a group under the 'Ministers and Special Advisers' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full, with …
Accepted
No update 2+ yrs
COVID-M2.6 — Enact Socio-economic Duty
Recommendation: The UK government should bring into force in England section 1 of the Equality Act 2010, implementing the socio-economic duty. The Northern Ireland Assembly and Northern Ireland Executive should consider an equivalent provision within section 75 of the Northern Ireland …
Gov response: No formal response published by this government.
Accepted
COVID-M2.5 — Advisory Group Terms of Appointment
Recommendation: The Government Office for Science (GO-Science), the Scottish Government, the Welsh Government and the Department of Health (Northern Ireland) should each develop standard terms of appointment for all participants in scientific advisory groups. These terms should include: clarity around the …
Gov response: No formal response published by this government.
Accepted
COVID-M2.4 — Publish Technical Advice During Emergencies
Recommendation: During a whole-system civil emergency, the UK government and devolved administrations should each routinely publish technical advice on scientific, economic and social matters at the earliest opportunity, as well as the minutes of expert advisory groups – except where there …
Gov response: No formal response published by this government.
Accepted
COVID-M2.2 — Devolved Nations SAGE Attendance
Recommendation: The Government Office for Science (GO-Science) should invite the governments of Scotland, Wales and Northern Ireland to nominate a small number of representatives to attend meetings of the Scientific Advisory Group for Emergencies (SAGE) from the outset of any future …
Gov response: GO-Science has already made the required changes to address this recommendation. The three Chief Scientific Advisers (CSAs) of the devolved governments remain the primary representatives of the Scottish, Welsh and Northern Irish governments at SAGE …
Accepted
COVID-M2.1 — NI CMO Independence
Recommendation: The Department of Health (Northern Ireland) should reconstitute the role of the Chief Medical Officer for Northern Ireland as an independent advisory role. The Chief Medical Officer for Northern Ireland should not have managerial responsibilities within the Department of Health …
Gov response: No formal response published by this government.
Unknown
POH-17 — Establish standing public body to administer future redress schemes
Recommendation: As soon as is reasonably practicable, HM Government shall establish a standing public body which shall, when called upon to do so, devise, administer and deliver schemes for providing financial redress to persons who have been wronged by public bodies.
Gov response: Department for Business and Trade acknowledges this recommendation and sees clear advantages in establishing a standing public body for financial redress. However, the government recognises that establishing such an independent redress body requires careful consideration …
Response Unclear
In progress
MAI-142 — Compel LRF attendance from Category 1 and 2 responders
Recommendation: The Home Office should consider empowering the leadership of local resilience forums to compel the attendance of a senior representative of its Category 1 and Category 2 responders at all local resilience forum meetings. Inspections by His Majesty's Inspectorate of …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-63 — Monitor LRF attendance and flag concerns
Recommendation: Local resilience forums should monitor attendance and participation at their meetings, and flag promptly any concerns about attendance by members to the leadership of the organisation concerned. The Home Office should ensure that this is being done by local resilience …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-61 — Independent inspection regime for LRFs
Recommendation: Local resilience forums have a vital role in the preparation for the response to any Major Incident. The Cabinet Office and the Home Office should consider implementing an independent inspection regime for local resilience forums.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
In progress
MAI-58 — Amend section 36 for pre-emptive witness enforcement
Recommendation: It is recommended that the Ministry of Justice, possibly in conjunction with the Law Commission, give consideration to amending section 36 of the 2005 Act to make provision for issuing pre-emptive enforcement proceedings for witnesses in relation to whom there …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
In progress
MAI-57 — Amend section 21 for witness interview requirements
Recommendation: It is recommended that the Ministry of Justice give consideration to amending section 21 of the 2005 Act to include the express provision for requiring a potential witness to participate in an interview.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
In progress
MAI-56 — Address extradition difficulties for section 35 offences
Recommendation: It is recommended that the Home Office give consideration to addressing the difficulties in extradition in relation to an offence under section 35, given that the maximum sentence for such an offence is below the minimum qualifying threshold for extradition.
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
In progress
MAI-52 — Consider Commission for Countering Extremism report
Recommendation: In 2021, the Commission for Countering Extremism published a report entitled Operating with Impunity. Hateful Extremism: The Need for a Legal Framework. I recommend that the Home Office consider and respond to this document as a matter of urgency.
Gov response: Home Secretary Suella Braverman made a statement to Parliament on 6 March 2023 following publication of Volume 3 on 2 March 2023. She stated: 'We will carefully consider the report's findings and recommendations in full' …
Accepted
MAI-48 — Statutory powers for witness attendance at inquiries
Recommendation: It is recommended that consideration be given to the creation of statutory powers under section 36 that can be used to prevent a material witness to an inquiry putting themselves beyond the reach of the existing powers to compel a …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted in Part
In progress
IBI-12e — PACAC Role for Future Inquiries
Recommendation: PACAC should accept the role in respect of any future statutory inquiry of reviewing the government’s timetable for consideration of recommendations, and of its progress towards implementation of that inquiry’s recommendations.
Gov response: The Government accepts the principles behind recommendations 12d) and 12e), and notes that they are for Parliament to consider. Alongside the UK Government's response to the House of Lords Statutory Inquiries Committee report, the UK …
Accepted in Part
No update 2+ yrs
IBI-12d — PACAC Oversight of Implementation
Recommendation: The Public Administration and Constitutional Affairs Committee (“PACAC”) should review both the progress towards responding to the Inquiry’s recommendations and, to the extent that they are accepted, implementing those recommendations.
Gov response: The Government accepts the principles behind recommendations 12d) and 12e), and notes that they are for Parliament to consider. Alongside the UK Government's response to the House of Lords Statutory Inquiries Committee report, the UK …
Accepted in Part
No update 2+ yrs
IBI-12b — Parliamentary Progress Report
Recommendation: During that period, and before the end of this year – the Government should report back to Parliament as to the progress made on considering and implementing the recommendations.
Gov response: The Government understands that the delay on the part of successive governments to take heed of the need for a public inquiry to be held into this matter has led to a fundamental loss of …
Accepted
IBI-12a — Implementation Commitment Within 12 Months
Recommendation: Within the next 12 months, the Government should consider and either commit to implementing the recommendations which I make, or give sufficient reason, in sufficient detail for others to understand, why it is not considered appropriate to implement any one …
Gov response: The Government understands that the delay on the part of successive governments to take heed of the need for a public inquiry to be held into this matter has led to a fundamental loss of …
Accepted
IBI-11d — Ministerial Reasons for Disagreement
Recommendation: If the minister disagrees with the recommendation, they must set out in detail and publish reasons for this disagreement which are sufficient to satisfy PACAC that the matter has been carefully and properly considered.
Gov response: UK Government It is clear that blood products and blood were contaminated, and despite a wealth of evidence, no action was taken to spell out the risks, and insufficient precautions were taken. It is also …
Accepted in Part
No update 2+ yrs
IBI-11b — Parliamentary Referral to PACAC
Recommendation: If there is sufficient support from within Parliament for there to be an inquiry, the question whether there should be one should be referred to the Public Administration and Constitutional Affairs Committee (PACAC) for it to consider the question.
Gov response: UK Government It is clear that blood products and blood were contaminated, and despite a wealth of evidence, no action was taken to spell out the risks, and insufficient precautions were taken. It is also …
Accepted in Part
No update 2+ yrs
FENN-140 — Railway Inspectorate to review fire precaution enforcement role
Recommendation: The Railway Inspectorate shall review its role in enforcing fire precautions under health and safety legislation in the light of this Investigation.
Unknown
FENN-131 — Railway Inspectorate to review LU safety management and enlist external advice.
Recommendation: The Railway Inspectorate shall keep the management of safety by London Underground under review. It must enlist outside advice.
Unknown
FENN-129 — Bring Railway Inspectorate to full establishment to fulfil safety responsibilities.
Recommendation: The Railway Inspectorate must be brought up to establishment to carry out its responsibilities under section 3 of the Health and Safety at Work etc. Act 1974.
Unknown
FENN-79 — Establish system for auditing London Underground operational safety with Board reports
Recommendation: London Regional Transport shall establish a system whereby the safety of operation of London Underground can be the subject of audit. The Board of London Regional Transport shall receive reports on such audit.
Unknown
FENN-56 — Chief Safety Inspector to review, identify hazards, recommend policies, and audit safety
Recommendation: The Chief Safety Inspector shall review existing safety arrangements, identify hazards, recommend policies, objectives and systems to meet those hazards, and thereafter audit the effectiveness of the system. He should have direct access to the Chief Executive of London Underground …
Unknown
CR18 — MAIB publication of implementation measures
Recommendation: The Marine Accident Investigation Branch should make publicly available on its website, as soon as possible after they are received, the details of implementation measures taken by those to whom a recommendation is addressed, or an explanation for not taking …
Response Pending
CR12 — Independent external oversight body
Recommendation: An independent external body should be given responsibility for the regular assessment of the effectiveness and efficiency of HM Coastguard. Consideration should be given to extending the remit of His Majesty's Inspectorate of Constabulary and Fire and Rescue Services as …
Response Pending
CR11 — Coastguard role in legislation
Recommendation: The role and functions of HM Coastguard should be set out in up-to-date legislation.
Response Pending
P2-16 — Trust boards assure recommendation implementation
Recommendation: Trust boards should assure themselves that the recommendations in this Report have been implemented.
Gov response: The Government has agreed to accept in principle this recommendation subject to further work to determine its full impact.
Accepted in Part
In progress
P1-13 — Board review governance - assurance not reassurance
Recommendation: We have illustrated throughout this Report how Maidstone and Tunbridge Wells NHS Trust relied on reassurance rather than assurance in monitoring its processes. The Board must review its governance structures and function in light of this.
Gov response: Implemented. The Trust Board has reviewed its governance structures to ensure proper assurance mechanisms are in place rather than relying on reassurance. (Source: Trust assurance statement, February 2024; confirmed in Written Ministerial Statement HCWS132, 15 …
Accepted
ETI-24 — Duty of Disclosure Legislation
Recommendation: Scottish Ministers should consider the need for legislation to impose a similar duty of disclosure to that owed by policyholders to their insurers upon a company, its directors, employees or consultants and upon a local authority and its officials towards …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about provisions for misleading evidence. Source: Transport Secretary Statement, 2 November 2023.
Response Unclear
ETI-23 — Criminal Sanctions for Misleading Information
Recommendation: In addition to civil liability from any sanction introduced in accordance with Recommendation 22, Scottish Ministers should consider whether there is need for a statutory criminal offence involving strict liability once it is established that information or reports were misleading …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about civil damages provisions and criminal statutory offences for misleading evidence. The Government noted that existing remedies may already exist under delictual liability and …
Response Unclear
ETI-22 — Civil Sanctions for Misleading Reports
Recommendation: Where a company, including an ALEO, knowingly submits a report or other information to local authority officials that is misleading by reason of the inclusion of false statements or the omission of relevant facts, or where such officials knowingly submit …
Gov response: The Scottish Government stated it is 'giving careful consideration' to recommendations about civil damages provisions and criminal statutory offences for misleading evidence. The Government noted that existing remedies may already exist under delictual liability and …
Response Unclear
ETI-21 — Duty of Officials to Councillors
Recommendation: Local authority officials should be mindful at all times of the distinction in roles between them and councillors, who are solely responsible for strategic decisions, and of their duty to provide accurate reports to councillors to enable them to take …
Gov response: Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line.' The Council broadly agrees with Lord Hardie's recommendations but notes improvements were already implemented for …
Accepted
No update 2+ yrs
ETI-20 — Prohibition on Misleading Reports from ALEOs
Recommendation: The directors, employees and consultants of the company responsible for the procurement and delivery of the project as project managers, including an arm's-length external organisation (ALEO) wholly owned by the local authority that is the promoter and owner of the …
Gov response: Council Leader Cammy Day stated: 'We know that serious mistakes were made in the construction of the original tram line.' The Council broadly agrees with Lord Hardie's recommendations but notes improvements were already implemented for …
Accepted
No update 2+ yrs
ETI-2 — Inquiry Independence
Recommendation: Scottish Ministers must not appoint any department, agency, or government organization as inquiry sponsor where it or its employees had involvement in the project under investigation.
Gov response: The Scottish Government stated that guidance similar to that suggested is already in development. Source: Transport Secretary Statement, 2 November 2023.
Accepted in Part
No update 2+ yrs
F73 — Need for constructive working with other parts of the system
Recommendation: The Department of Health's regular performance reviews of Monitor (and the Care Quality Commission) should include an examination of its relationship with the Department of Health and whether the appropriate degree of clarity of understanding of the scope of their …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F71 — Role of Secretary of State
Recommendation: The Secretary of State's support for an application should not be given unless he is satisfied that the proposed applicant provides a service to patients which is, at the time of his consideration, safe, effective and compliant with all relevant …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
L1 — Independent Board Governance
Recommendation: An independent self regulatory body should be governed by an independent Board. In order to ensure the independence of the body, the Chair and members of the Board must be appointed in a genuinely open, transparent and independent way, without …
Gov response: The Prime Minister stated on 29 November 2012 that he accepted "the principles that Lord Justice Leveson has laid out" for independent self-regulation, including "an independent board, a standards code, an arbitration service and the …
Accepted in Part
RHI-43 — Independent Compliance Assessment
Recommendation: In addition, the Northern Ireland Executive and Assembly ought, in the Inquiry's view, to give due consideration to an independent mechanism to assess compliance with codes of conduct in public life as they apply to Ministers and Special Advisers. Whatever …
Gov response: [Note: The NI Executive responded to recommendations 5-7, 25, 37, 39-43 together as a group under the 'Ministers and Special Advisers' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full, with …
Not Accepted
RHI-41 — Special Adviser Code of Conduct Revision
Recommendation: The Special Adviser Code of Conduct should be revised. How these changes are achieved will need to be a matter for the political representatives concerned in the construction of a system in which the public can have confidence. The Inquiry's …
Gov response: [Note: The NI Executive responded to recommendations 5-7, 25, 37, 39-43 together as a group under the 'Ministers and Special Advisers' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full, with …
Accepted
RHI-38 — Assembly Committee Scrutiny
Recommendation: The Inquiry recommends that the Northern Ireland Assembly should strengthen the scrutiny role of Assembly Committees, reviewing whether the existing balance between legislative and scrutiny work is appropriate, and considering whether Committees should have greater research capacity and whether there …
Gov response: Responsibility of the NI Assembly. Chairpersons' Liaison Group published 'Report on Strengthening Committee Scrutiny' in March 2022. Work continuing post-February 2024 assembly resumption.
Accepted in Part
No update 2+ yrs
RHI-4 — Quality of Ministerial Advice
Recommendation: A lesson from the RHI experience is that action is needed to raise and sustain the quality of advice to Ministers and the clarity with which it is expressed. Options must be properly evaluated and, at the point of formal …
Gov response: [Note: The NI Executive responded to recommendations 1-4 together as a group under the 'Policy Development' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full. Some elements are addressed in existing …
Accepted
26 — Ensure Home Office staff presence and visibility in IRCs
Recommendation: The Home Office must ensure that its staff are regularly present and visible within each immigration removal centre.
Gov response: Detention Engagement Team expansion is underway, with further recruitment to increase Home Office staff presence in IRCs.
Accepted in Part
COVID-M2.15 — Parliamentary Scrutiny of Emergency Powers
Recommendation: The UK government and devolved administrations should ensure that the draft affirmative procedure is the standard process for enacting substantial and wide-ranging powers in a civil emergency, such as a pandemic, under primary public health legislation. Any departure from this …
Gov response: No formal response published by this government.
Accepted in Part
COVID-M2.13 — NI Executive Confidentiality Duty
Recommendation: The Executive Office should amend the Ministerial Code to impose a duty of confidentiality on ministers that prohibits the disclosure of the individual views of ministers expressed during meetings of the Northern Ireland Executive Committee.
Gov response: No formal response published by this government.
Unknown
COVID-M2.9 — NI Emergency Powers Review
Recommendation: The Northern Ireland Executive and UK government (in consultation with the Irish government where necessary) should review the structures and delegated powers of government in Northern Ireland to consider: the empowerment of the First Minister and deputy First Minister jointly …
Gov response: No formal response published by this government.
Response Unclear
PFD Reports (18)
Kuldip Singh Dhillon
Concerns: Widespread common practice of unrestrained palletised loads on vehicles poses significant safety risks, compounded by insufficient enforcement and auditing of transport regulations by the Department of Transport.
Overdue
Michael Joseph Hirrell
Concerns: Npower representatives did not recognise the deceased as a vulnerable person despite visible signs; personnel felt unable to halt disconnection; and Ofgem was not informed of the death until the coroner's office notified them.
Response (OFGEM): OFGEM will monitor suppliers' performance regarding non-domestic disconnections and work with the coroner on reviewing the Safety Net provisions, considering how to promote them to non-domestic suppliers. They also provided …
Response: Energy UK revised the Energy UK Safety Net to clarify protections for vulnerable domestic consumers using a shared non-domestic supply, publishing the updated version on their website. Signatories aim to …
Response (NPOWER): Npower has briefed affected teams on process changes, organized face-to-face training with annual refresher, and introduced a trial period ceasing disconnection of shared commercial and domestic supplies during winter months. …
Responded
Dean Elie
Concerns: The report highlights a need for consideration of further legislation to address a critical point, indicating a gap in existing legal frameworks relevant to preventing future deaths.
Response (Department of Health): The Department of Health acknowledges the concerns about ensuring patients with capacity attend medication reviews, but states there are no plans to extend mental health legislation and refers to the …
Responded
Michael Hoolickin
Concerns: The coroner is reporting to prevent future serious further offence reviews following a death.
Response (the National Police Chiefs Council): The NPCC acknowledges the concerns and explains its role in encouraging collaboration between forces, stating that it will share the report and IOM guidance with chief constables across the country, …
Response (HM Prison and Probation Service): The Probation Service acknowledges the need for learning and improvement. The Greater Manchester IOM Framework is currently subject to review and your concerns will be considered as part of this …
Response (Greater Manchester Police): Response contains no text.
Response (Lancashire Constabulary.): Response contains no text.
Responded
Thelma Joyce
Concerns: The report provided no specific details regarding the matters of concern, indicating a boilerplate introduction without further content.
Response (NHS England): NHS England is reviewing the evidence for DPD testing, with a decision expected by April 2020 on whether to routinely commission it. Steps have been taken to ensure a supply …
Responded
Oliver Weston
Concerns: An OFSTED inspection of a children's home was deficient, failing to consider relevant safeguarding information and misinterpreting evidence. Lack of guidance for publishing reports in "exceptional circumstances" led to arbitrary decisions.
Overdue
Oli Hoque
Concerns: The MHRA's inability to compel timely clinical data hinders robust safety investigations into potential vaccine adverse events, impacting public interest in drug safety.
Response (Department of Health and Social Care): The MHRA has worked with the NHS to enable interoperability and connectivity of reporting systems, such as the new Learning from Patient Safety Events System (LPSE) to allow automatic electronic …
Responded
Charles Stringer
Concerns: The council demonstrated a lack of reflection and action on pothole management, with insufficient information for inspectors, mechanistic risk assessments, poor communication, and slow repairs.
Response (Surrey County Council): Surrey County Council has reinforced the process for Surrey Police and the Surrey Contact Centre to notify the Highways Service immediately in the event of serious injuries or deaths related …
Responded
Gareth Willington
Concerns: The lack of mandatory personal flotation device wearing on fishing vessel decks at sea unnecessarily increases the risk of death.
Responded
Daniel Willington
Concerns: The lack of mandatory personal flotation device wearing on fishing vessel decks at sea unnecessarily increases the risk of death.
Responded
Kathleen Holme
Concerns: The automatic air freshener lacked prominent warnings about fire risks near naked flames, with critical safety information being too small on packaging and absent from the device itself.
Response (SC Johnson): SC Johnson states that their Glade Automatic Air Fresheners meet or exceed current regulatory requirements regarding labeling and classification, and therefore no action needs to be taken. They will keep …
Responded
Tahnie Martin
Concerns: Past building inspections failed to identify unsafe roof structures or document access issues, leading to unmaintained hazards and a risk of future incidents.
Overdue
Stephen Buck
Concerns: The common practice of operatives working in close proximity to reversing trucks for ticketing spoil removal increases safety risks, suggesting a need for technological solutions.
Responded
Garry Mills
Concerns: The coroner raises concerns that the £250 per week allowance for reasonable living expenses under Proceeds of Crime Act Restraint Orders, which has not been reviewed since 2009, is insufficient given the increased cost of living, especially for those with dependents.
Pending
Susan Toft
Concerns: The detachment of a wheelchair seat cushion after only 9 months raised concerns about the robustness of the attachment method, and a lack of assessment of the vehicle restraint system's fit contributed to the deceased being thrown into the footwell during transport.
Pending
Catherine Oliver
Concerns: Prolonged storage of household items in the main living area created a hazard for an elderly tenant, and there were no clear policies or time limits governing such storage or mitigating steps.
Pending
Susan Whittles
Concerns: Nationals of non-designated countries who fail a GB driving test can continue to drive in the UK for up to 12 months on their foreign licence without supervision, despite not meeting the DVSA's safety standards.
Overdue
Laura Newlands
Concerns: Incomplete safety plans, missed professional meetings, and an unreviewed case closure by Children's Social Services left a vulnerable young person without adequate support.
Pending
Committee Recommendations (3739) — showing 50 strongest matches
#3 —
Recommendation: The WGA does not provide assurance that significant risks to the UK’s financial sustainability are well managed. A key consideration for any organisation is its financial sustainability. There are several government liabilities disclosed in the WGA that, due to their …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2021 3.2 HM Treasury works closely with other government departments to ensure that public funds are managed effectively and sustainably, with close spending …
Under Consideration
#24 —
Recommendation: We strongly believe that the Treasury needs to retain greater modelling capacity outside the OBR, so that it can model the implications of different policies. It should also ensure that it has sufficient capacity to modify or use new types …
Gov response: Your report makes a number of recommendations regarding the Government’s economic analysis relating to the impact of COVID-19. Since the onset of the pandemic, the Government has taken decisions based on the health, economic and …
Under Consideration
#16 —
Recommendation: We call on the Treasury to be more transparent about the economic analysis which it undertakes to inform Government decisions in the fight against coronavirus and to publish any such analysis in a timely manner. The House should not be …
Gov response: Your report makes a number of recommendations regarding the Government’s economic analysis relating to the impact of COVID-19. Since the onset of the pandemic, the Government has taken decisions based on the health, economic and …
Under Consideration
#18 —
Recommendation: The Government’s response to this report should state whether each recommendation is accepted or rejected and should state the next steps the Government will take or provide an explanation for those recommendations rejected. It is not sufficient for the Government …
Gov response: The Government has always been clear that there will be opportunities to look back, analyse, reflect and to learn lessons on all aspects of COVID-19 - and that this would include an independent inquiry at …
Not Addressed
#17 —
Recommendation: Written correspondence from the Chancellor of the Duchy of Lancaster throughout the course of this inquiry has not answered questions posed by this Committee.
Gov response: The ‘COVID-19 Response - Spring 2021’ update, published on 22 February, set out the detailed data and analysis that underpins the Government’s approach to easing lockdown.1 It included the impact on the economy and society …
Under Consideration
#16 —
Recommendation: The Committee expects that the Rt Hon Michael Gove will respond to this report, clearly outlining his understanding of his own responsibilities, and the ways in which he should be held to account by Parliament. The Committee will put further …
Gov response: The Chancellor of the Duchy of Lancaster wrote to the Chair on 24 March 2021, setting out the Government’s response to this recommendation.
Under Consideration
#15 —
Recommendation: This is not the first time that the Chancellor of the Duchy of Lancaster has tried to avoid his accountability to this Committee. He has sought to ration his appearances by refusing invitations and setting short time-limits when he does …
Gov response: The Chancellor of the Duchy of Lancaster wrote to the Chair on 24 March 2021, setting out the Government’s response to this recommendation.
Under Consideration
#14 —
Recommendation: The Committee was very disappointed that when the Chancellor of the Duchy of Lancaster declined to appear before the Committee on 4th February, Ministers sent in his place were poorly briefed and unable to answer the Committee’s questions. The ability …
Gov response: The Government has set out the four tests that will need to be met to move between each step, with at least a five week gap between steps: four weeks to observe the impact of …
Under Consideration
#13 —
Recommendation: The Cabinet Office must clearly outline responsibilities for decision making, before the Coronavirus Act is considered for renewal after 25th March 2021. This must include Government transparency and accountability during Covid 19: The data underpinning decisions 49 clear lines of …
Gov response: determine whether it is safe to move to the next step. The assessment of these tests at Step 2 and associated data and modelling was published on 5 April 2021. This included an assessment of …
Under Consideration
#12 —
Recommendation: Throughout this inquiry, it has been unclear which Minister and Department should be held to account for ensuring decisions are underpinned by data. Data is collected by multiple Departments and other bodies, and this Committee expects a clear point of …
Gov response: We agree that cross-organisational working is more important than ever given the large number of organisations across health and social care and the nature and impact of COVID-19. As a result of the Government’s actions …
Under Consideration
#1 —
Recommendation: It is regrettable that the publication of three key documents—the Green Paper, the National Strategy and the Government’s response to the “Health is everyone’s business” consultation—has been delayed significantly over the course of our inquiry. The Government’s approach to the …
Gov response: There has been good progress in reducing the disability employment gap – it has closed by around 5 percentage points since 2013 (when the current way of measuring disability began). Having clear goals to reduce …
Under Consideration
#2 —
Recommendation: We are deeply concerned about departmental witnesses’ inability or unwillingness to answer basic questions and give a frank assessment of the state of its major programmes. The Department is not sufficiently open about programme progress and risks. A few weeks …
Gov response: agree with the Committee’s conclusion. The department assesses the value for money of all its investments. Value for money is evidenced and scrutinised at key approvals and assurance milestones and all programmes in the Government …
Under Consideration
#11 —
Recommendation: The manner in which this decision was announced leaves a lot to be desired. The confusion around the ways and means which will be used to achieve the strategic objective (let alone the strategic objective itself) is unhelpful and does …
Gov response: 1 https://www.gov.uk/government/statistical-data-sets/migrants-detected-crossing-the-english-channel-in-small-boats Operation Isotrope: Government response 7 The Government believes the Committee’s point on the timing of the announcement is disingenuous. The policy was announced on 14 April 2022 by the Prime Minister. The ‘announcement’ …
Not Accepted
#13 —
Recommendation: The FCDO failed to take the basic administrative step of recording its decisions. It is fundamental to any bureaucracy to know precisely what decisions have been made, by whom, with what authority, and when. This would be a serious failure …
Under Consideration
#12 —
Recommendation: Without the intervention of whistleblowers, we would not be aware that this intervention had taken place at all, despite asking many questions on the topic. Parliament can only perform its role of holding Government to account if it can be …
Under Consideration
#11 —
Recommendation: The FCDO has repeatedly given us answers that, in our judgement, are at best intentionally evasive, and often deliberately misleading. On Nowzad, they only admitted that the case had been in any way unusual when faced with the evidence of …
Under Consideration
#9 —
Recommendation: The evacuation required clear decision-making, strong political leadership and tight coordination. We have seen little evidence of this. To the contrary, decision-making was so unclear that even senior officials such as the National Security Adviser could not be certain how …
Gov response: The Government is grateful to the Foreign Affairs Committee for its report on the UK’s 2021 withdrawal from Afghanistan. The Government agrees that there are fundamental lessons to learn, and to act on, from this …
Under Consideration
#6 —
Recommendation: The absence of the FCDO’s top leadership—both ministerial and official—when Kabul fell is a grave indictment of the attitudes of the Government, representing a failure of leadership across the board in the Foreign Office. In particular, the fact that the …
Gov response: The Government is grateful to the Foreign Affairs Committee for its report on the UK’s 2021 withdrawal from Afghanistan. The Government agrees that there are fundamental lessons to learn, and to act on, from this …
Under Consideration
#1 —
Recommendation: The manner of the withdrawal of international forces from Afghanistan was a disaster, a betrayal of our allies, and weakens the trust that helps to keep British people safe. It will affect the UK’s international reputation and interests for many …
Gov response: 6. The April 2021 decision to withdraw NATO forces, and the subsequent course of events to August 2021, were set in motion in substantial part by the US-Taliban Doha Agreement of February 2020. That Agreement …
Under Consideration
#6 —
Recommendation: Accountability for levelling up outcomes remains unsatisfactory. This Committee has reported before that government’s accountability arrangements had failed to keep pace with increasingly complex ways of delivering policies and services. and that this had weakened accountability to Parliament for the …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2022 6.2 The Levelling Up White Paper sets out twelve missions that support levelling up outcomes. Missions are a tool to break down …
Not Addressed
#4 —
Recommendation: The Department has regularly failed to follow public spending rules and across the Departmental Group there is a track record of failing to comply with the requirements of Managing Public Money. The Department is required to obtain approval from the …
Gov response: 4: PAC conclusion: The Department has regularly failed to follow public spending rules and across the Departmental Group there is a track record of failing to comply with the requirements of Managing Public Money. 4: …
Accepted
#14 —
Recommendation: We require Ofgem to start regularly and proactively reporting to the Department on how it is meeting its duties and to inform Ministers of any risks associated with the delivery of Government strategy. We ask the Department and Ofgem to …
Gov response: Ofgem launched its supplier stress testing regime earlier in 2022 and is analysing the responses to the second iteration ahead of winter. This forms part of Ofgem’s standard monitoring of supplier risk management practices, supported …
Accepted
#11 —
Recommendation: We expect Ofgem, as the independent regulator, to clearly outline to Ministers and Parliament the risks and consequences associated with the delivery of Government objectives. We do not believe that Ofgem properly raised the risks to Government, or Parliament, that …
Gov response: failure, including ensuring timely return of credit balances and that customers in debt are supported. There are limits to Ofgem’s ability to act in this area, as it does not have powers over Insolvency Practitioners. …
Accepted
#5 —
Recommendation: The Department failed to hold Randox to account for its performance against its first contract and awarded it another £328 million extension without competition. The Department did not set out any key performance indicators for Randox in its first contract …
Gov response: 5.1 The government agrees with the Committee’s recommendation Recommendation Implemented 5.2 DHSC Commercial Policy outlines best practice methodology and processes which applies to all procurements and contracts, irrespective of the circumstances. 5.3 Contract performance begins …
Accepted
#4 —
Recommendation: The award of the first Randox contract did not receive adequate scrutiny from senior officials and the role of ministers in signing it off was unclear. The Department’s then Second Permanent Secretary had some visibility of the first contract awarded …
Gov response: 4.1 The government agrees with the Committee’s recommendation Recommendation Implemented 4.2 The Government Commercial Function published guidance for Ministerial involvement in commercial activity and the contracting process in July 2022. 4.3 Ministers have a vital …
Accepted
#4 —
Recommendation: HM Treasury and the Infrastructure and Projects Authority (IPA) do not always use AO assessments to build their understanding of programmes and systemic issues across government. AO assessments show an accounting officer’s consideration of the risks major spending decisions pose …
Gov response: The government agrees with the Committee’s recommendation. implementation for this reason AO assessments are used to support decision making at Major Projects Review Group (MPRG) and Treasury Approval Panels (TAP). Since January 2021, updated AO …
Accepted
#32 —
Recommendation: Richard Sharp’s decisions, firstly to become involved in the facilitation of a loan to the then Prime Minister while at the same time applying for a job that was in that same person’s gift, and then to fail to disclose …
Gov response: The Government thanks the Culture, Media and Sport Select Committee for its recent report in relation to the appointment of Mr Richard Sharp as Chair of the BBC Board. Following the publication of Mr Heppinstall …
Under Consideration
#30 —
Recommendation: In deciding not to recuse himself from involvement in Sam Blyth’s loan to the then Prime Minister nor to reveal his involvement to either this Committee or the appointments panel, Mr Sharp decided to leave our Committee without the full …
Gov response: The Government thanks the Culture, Media and Sport Select Committee for its recent report in relation to the appointment of Mr Richard Sharp as Chair of the BBC Board. Following the publication of Mr Heppinstall …
Under Consideration
#28 —
Recommendation: The public appointments process can only work effectively if all those involved are open and transparent. Richard Sharp chose to tell the then Prime Minister both of his application to Chair the BBC and of his involvement in the arrangement …
Gov response: The Government thanks the Culture, Media and Sport Select Committee for its recent report in relation to the appointment of Mr Richard Sharp as Chair of the BBC Board. Following the publication of Mr Heppinstall …
Under Consideration
#30 —
Recommendation: The PHSO’s ability to lay reports before Parliament regarding thematic failings and instances of non-compliance with its recommendations should be a powerful mechanism to bring cases to the attention of parliamentarians, and for the subjects of those reports to be …
Gov response: PHSO maintains a programme of regular engagement with Parliament, including Select Committees responsible for scrutinising the NHS and those Government departments which receive a higher number of complaints. We share information with Select Committee clerks …
Accepted
#27 —
Recommendation: The Government has delayed legislative reform for too long and the Committee is particularly disappointed by the Government’s refusal to set out a legislative timetable before the end of this year. Regardless of other pressures on the Government’s legislative programme, …
Gov response: The Government is aware that different nations take a different approach, but consider that our system is effective in the context in which it operates, ensuring that effective internal complaints processes address issues without the …
Not Accepted
#18 —
Recommendation: We recommend that the FCDO demonstrates meaningful engagement and provides the Committee with an annual private report on the progress of UK nationals arbitrarily detained abroad, with follow-up briefing at the Foreign Office if required, to enable the work of …
Gov response: 18. The Government agrees the importance of continuous improvement and proactive case management and has systems and practices in place to support this. This includes a central database for recording and managing consular casework globally, …
Not Addressed
#81 —
Recommendation: We agree with the House of Lords European Affairs Committee that Parliament must “play a full scrutiny role” when it comes to matters of alignment with the EU. Given the continued impact of the EU decisions on the UK and …
Gov response: We intend to consider the matter further, engaging with other interested parties within the House of Commons. It would be preferable for there to be broad agreement on the appropriate EU scrutiny mechanisms before any …
Response Pending
#80 —
Recommendation: It is not clear to us that expecting Departmental Select Committees to fulfil this task would be workable, and nor can they provide the House with a cross-cutting overview of how alignment with EU rules, and limitations on the UK’s …
Gov response: We intend to consider the matter further, engaging with other interested parties within the House of Commons. It would be preferable for there to be broad agreement on the appropriate EU scrutiny mechanisms before any …
Response Pending
#78 —
Recommendation: The closer relationship with the EU and the accelerating trend towards UK regulatory alignment with the EU does, however, raise important questions about the need for parliamentary scrutiny of EU matters within the House of Commons. In particular, under the …
Gov response: The Government recognises there is an important role for Parliament in the legislation process, and secured explicit reference in the Common Understanding to the United Kingdom’s constitutional and parliamentary procedures for future areas of alignment. …
Response Pending
#75 —
Recommendation: It would have been preferable for the Government to publish its Dynamic Alignment Bill for implementation of the relevant new EU agreements in draft for pre-legislative scrutiny at an earlier opportunity so that the detail of this proposed mechanism could …
Gov response: The Government takes very seriously the role of Parliament in scrutinising its work. As set out above, we recognise that some of these agreements made at the May 2025 Summit will mean a different relationship …
Response Pending
#74 —
Recommendation: We ask the Government to commit to making time for a debate and vote in the House of Commons for each new formal treaty with the EU that is subject to the process in section 20 of the Constitutional Reform …
Gov response: The Government takes very seriously the role of Parliament in scrutinising its work. As set out above, we recognise that some of these agreements made at the May 2025 Summit will mean a different relationship …
Response Pending
#73 —
Recommendation: Parliament’s ability to effectively scrutinise any new agreements negotiated with the EU before they enter into force is a key test of the Government’s commitment to democratic legitimacy and accountability. It would be a concrete demonstration that lessons have been …
Gov response: The Government has been clear and consistent in its messaging on its ambitions for closer cooperation with the EU to improve the safety, security and economic prosperity of the UK. The manifesto on which the …
Under Consideration
#6 — Rectify reduction in public accountability and consult committees before classifying readiness information
Recommendation: We also recommend that the Government explain why previously unclassified information about readiness is no longer published, recognise the reduction in public and parliamentary accountability that this has brought about, and seek to rectify the situation. In future, when a …
Gov response: As a Government, we recognise the responsibility to ensure our Armed Forces have the right people in the right place with the right skills, both now and in the future. This is never more pressing …
Under Consideration
#36 — Require Government to explain readiness data classification and consult committees on future decisions.
Recommendation: We also recommend that the Government explain why previously unclassified information about readiness is no longer published, recognise the reduction in public and parliamentary accountability that this has brought about, and seek to rectify the situation. In future, when a …
Gov response: We note the Committee’s recommendation to explain why previously unclassified information about readiness is no longer published. Since 1998, the Defence Planning Assumptions (DPAs) have continued to evolve. During the Strategic Defence Review in July …
Partially Accepted
#16 — Recommend successor Committee scrutinise National Quantum Strategy, commercialisation, skills, and Horizon Europe access.
Recommendation: Should our successor Committee wish to examine quantum technologies, we recommend it considers: • Scrutinising how the Government is achieving the aims and objectives set out in the National Quantum Strategy and its associated Missions; • Examining how the Government …
No Published Response
#13 — UK astronomy faces challenges in funding, governance, and diversity of participation.
Recommendation: Should our successor Committee wish to consider UK astronomy, it could: • Consider whether funding timeframes for astronomy strategies, programmes and infrastructure need to be lengthened and if astronomy needs a single voice rather than a split between the Science …
No Published Response
#12 — Scrutinise UK space policy implementation, resilience, and governance for sector success.
Recommendation: Should our successor Committee wish to examine UK space policy, it should consider: • Scrutinising the ongoing implementation of the spaceflight regulations and their impact on the success of the UK’s small satellite launch sector; • Exploring the progress made …
No Published Response
#22 — IMO existing ship efficiency standards lack ambition; more stringent UK approach offers benefits.
Recommendation: IMO standards for existing ship efficiency provide progressively more stringent measures to require the existing fleet to reduce its emissions. Current measures have been criticised for a lack of ambition. While the amendments to the MARPOL Convention currently being contemplated …
Gov response: The Government notes this recommendation. The Government recognises the need for improvements and changes to be made to the existing short-term measures at the IMO to address the concerns of industry and other Member States. …
Not Addressed
#19 — Set stretching interim targets for UK domestic shipping emission savings within the refreshed Clean Maritime Plan.
Recommendation: The refreshed Clean Maritime Plan must set stretching interim targets for the emissions savings to be achieved from operational efficiencies in UK domestic shipping to 2050, together with a detailed plan for how these savings are to be achieved through …
Gov response: The Government partially accepts this recommendation. The Government recognises the key role of efficiency in decarbonising the sector, both to reduce emissions in the near term, and to reduce the requirements from future fuels and …
Partially Accepted
#10 — Set stretching interim targets for UK domestic and international shipping emissions.
Recommendation: Net zero offers the UK an unrivalled opportunity to secure benefits for the UK maritime sector and the UK’s research and manufacturing base. It is now high time for Ministers to advance to the next stage of policy development by …
Gov response: The Government accepts this recommendation. The Government is committed to publishing a maritime decarbonisation strategy (see below) and we are considering options for interim targets for reducing GHG emissions in 2030 and 2040, which are …
Accepted
#25 — Accounting Officer could not confirm Rwanda policy offers value for money without deterrence evidence.
Recommendation: Accounting Officers are responsible for approving, in advance, all significant initiatives, policies, programmes and projects, and should provide assurance to Parliament that those activities are meeting the accounting officer standards set out in Managing Public Money – regularity, propriety, value …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Not Addressed
#21 — Home Office exits leave hotels in derelict conditions, burdening local communities with regeneration costs.
Recommendation: We have heard reports, including from our own constituencies, that some hotels have been left in derelict conditions following the Home Office exiting them. We received written evidence from London Councils which told us that there were concerns across the …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Home Office will establish a working group with the Local Government Association and Local Authority Chief Executive regional leads to address issues raised …
Accepted
#11 — Home Office commits to timely reporting of additional costs for parliamentary scrutiny.
Recommendation: We asked the Home Office how it proposed to report any additional costs to Parliament so that they could be scrutinised. The Accounting Officer told us that he was committed to transparency and reiterated that the costs of the partnership …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Accepted
#10 — Home Office unable to explain significant additional escort training costs for Rwanda scheme.
Recommendation: The Home Office has estimated that it would cost £11,000 to fly each relocated individual to Rwanda. Witnesses told us that this was an internal estimate and actual costs would depend on a number of variables. The Home Office will …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Not Addressed
CQC Inspection Actions (11)
Winterton House
There must be displayed at each premises from which the service provider provides a regulated activities at least one sign showing the most recent rating by the Commission that relates to the service providers performance at those premises.
Must Do
PHOENIX HEALTH KARE
The provider refers to current CQC guidance about meeting their reporting responsibilities.
Should Do
New Dawn Healthcare - Unit 18 Blackheath Business Centre
The provider failed did not inform the CQC that they had moved offices and were operating from an unregistered location.
Must Do
St Clare's Hospice
The provider should clearly identify timely actions and clear lines of accountability, following clinical governance meetings.
Should Do
St Clare's Hospice
The provider should discuss all clinical risks with trustees to demonstrate sufficient scrutiny is applied to all concerns.
Should Do
Southwinds
The provider must display their rating on their web site.
Must Do
Chiltern View
The provider failed to comply with imposed conditions to seek written approval before admitting people to the service
Must Do
Auckland House
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must Do
Auckland House
The failure to notify the Care Quality Commission of significant events was a breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.
Must Do
Shining Star Home Care Limited
There is a requirement on provider's to complete the Provider Information Return (PIR) when requested to do so. The PIR request was sent to the provider on 20 April 2022. No completed PIR was returned to the Care Quality Commission.
Should Do
Nurses Friend
The provider was not always clear on regulatory requirements. They had not always ensured records relating to the legal entity of the provider were clear, or that they understood the appropriate use of a satellite office. [A satellite office is …
Should Do
HMICFRS Recommendations (8)
FRS 2023-25 CoC Recommendations: Shropshire Fire and Rescue Service
Cause of concern: The service doesn’t have adequate processes, controls or internal governance arrangements in place to manage strategic risks, performance and improvement plans. Recommendation: The service should develop an action plan to make sure all processes in place to …
Recommendation
FRS 2023-25 CoC Recommendations: Buckinghamshire Fire and Rescue Service
Cause of concern: The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. Recommendation: Within 28 days, the service …
Recommendation
State of Fire and Rescue: National Recommendations
By 1 March 2025, the Home Secretary should introduce amendments to Parliament concerning the inspectors of fire and rescue that: (a) place a requirement on fire and rescue authorities to publish comments, within 56 days, in response to HMICFRS inspection …
Recommendation
PEEL 2021-22 CoC Recommendations: North Yorkshire Police
Cause of concern: North Yorkshire Police does not have adequate governance in place. Recommendation: Within three months, North Yorkshire Police should make sure that senior leaders have effective oversight of the force’s enabling services and the current challenges associated with …
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 27 June 2025 (nine months from publication), the NPCC should share a report summarising the progress forces have made against their action plans.
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 30 March 2025 (six months from publication), chief constables and police and crime commissioners should publish an action plan on their force website setting out the steps they are taking in response to the recommendations.
Recommendation
Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking
By 22 November 2024 (56 days from publication), chief constables and police and crime commissioners should write to HMICFRS, the IOPC and the College of Policing setting out their response to the recommendations.
Recommendation
Police perpetrated domestic abuse: Report on the Centre for Women's Justice super-complaint
Advise the College of Policing, IOPC and HMICFRS within 56 days of the date of publication of this report whether they accept the recommendations made to them. Chief constables should direct their responses to the NPCC and PCCs should direct …
Recommendation
ICIBI Immigration Recommendations (18)
An inspection of Border Force operations at south coast seaports
Set specific deadlines for the implementation of recommendations made by the Inspectorate (and by the Border Force Operational Assurance Directorate) and put appropriate measures in place to ensure that these …
An inspection of the Home Office’s Afghan resettlement schemes (October 2022 – …
The Home Office should establish a consistent assurance regime with a focus on decision quality.
An inspection of Border Force practice and procedures in relation to firearms …
Review existing risk management practice to ensure a consistent national standard is maintained for the production, review, oversight and audit of risk assessments, risk registers and safe systems of work.
An inspection of Border Force practice and procedures in relation to firearms …
Appoint a Border Force Senior Responsible Owner to provide clear strategic direction and ownership of firearms related activity.
An inspection of contingency asylum accommodation November 2023 – June 2024
Overhaul contract compliance and assurance checks by revisiting the relevant recommendations from ICIBI’s 2018 and 2021 inspections of asylum accommodation and, in light of these: a) review the department’s approach …
An inspection of contingency asylum accommodation November 2023 – June 2024
Strengthen governance arrangements for the management of asylum accommodation, including proposed and existing large and medium contingency accommodation sites, by ensuring that: a) lines of reporting and accountability are clearly …
An inspection of the Border Force operation to deter and detect clandestine …
Designate a Home Office-wide ‘owner’ for clandestine entry, with overall responsibility for the efficiency and effectiveness of the Migration and Border System’s efforts to deter, detect, and manage clandestine entry …
Inspection report on country of origin information, July 2016
3. Ensure that full account is taken of the review by UNHCR of US State Department (USSD) reports issued under the current administration when deciding what reliance to place on …
Inspection report on country of origin information, July 2016
2. Indicate within future COI products where CPIT is aware of and has considered non-English language sources, but has decided that it is unnecessary to have them translated, giving the …
Inspection report on country of origin information, July 2016
Reconsider its response to the May 2016 recommendation from ICIBI that it “should ensure that the Country Policy and Information Team (CPIT) is resourced to fund the translation into English …
Inspection report on country of origin information, July 2017
3. Ensure that full account is taken of the review by UNHCR of US State Department (USSD) reports issued under the current administration when deciding what reliance to place on …
Inspection report on country of origin information, July 2017
2. Indicate within future COI products where CPIT is aware of and has considered non-English language sources, but has decided that it is unnecessary to have them translated, giving the …
Inspection report on country of origin information, July 2017
Reconsider its response to the May 2016 recommendation from ICIBI that it “should ensure that the Country Policy and Information Team (CPIT) is resourced to fund the translation into English …
An inspection of Border Force insider threat (January – March 2023)
Conduct a review of the effectiveness of the Joint Anti-Corruption Intelligence Team and map its outcomes, using data to support decisions and recommendations, to ensure the team is adding value …
A re-inspection of Border Force’s management of Project KRAKEN at small seaports …
The Home Office should develop and finance its own social media campaign to continually raise awareness of Project Kraken.
A re-inspection of Border Force’s management of Project KRAKEN at small seaports …
The Home Office should develop a mechanism to track the outcomes of intelligence generated through Project Kraken and use the information to assess the effectiveness of the project and promote …
Inspection report of family reunion applications, September 2016
Home Office response to the recommendations The Home Office accepts or partially accepts all recommendations.
Inspection report on an interim re-inspection of family reunion, July 2017
Review progress on recommendations two to four from ICIBI’s 2019 inspection of family reunion applications (in the context of the new Croydon team), with a view to implementing them as …
PPO Death in Custody Recommendations (5)
The Prison Group Director for Bedford, Cambridgeshire and Norfolk
The Prison Group Director for Bedford, Cambridgeshire and Norfolk should ensure that prisons fully cooperate with PPO requests for information and understand that the PPO should have unfettered access to any information relevant to their investigations.
The Governor of HMP Nottingham
The Governor should ensure that staff respond to requests for information from the PPO in a timely and sufficiently detailed and robust manner.
The Governor of HMP Wandsworth
The Governor should ensure that, as set out in PSI 58/2010, staff provide all relevant material to the Ombudsman.
The Governor
The Governor should ensure that staff provide all relevant information requested by the Prison and Probation Ombudsman’s office, including a prisoner’s telephone calls, in line with PSI 58/2010.
The Governor
The Governor should ensure that the cost of Mr Warry’s cremation is reimbursed, without further delay.
NAO Audit Recommendations (209) — showing 50 strongest matches
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
The UK border: Implementing an effective trade border
Following the next spending review, the Cabinet Office should re-evaluate the metrics it intends to use to measure the efficiency and effectiveness of the border for users and the government, and commit to public annual reporting against these. This should …
Partially accepted
Cabinet Office functional savings
b) include in its report an explanation of: ? the challenges and limitations of calculating and reporting efficiencies, ? how it intends to use the figures produced by functions, ? why the different methodological approaches used are robust enough to …
Accepted
Local authority investment in commercial property
The Department, working with CIPFA as appropriate, should review the prudential framework, its oversight and intervention arrangements, and underpinning data to ensure they remain fit for purpose in the context of an increase in local authority commercial activity. In doing …
Accepted
Local authority investment in commercial property
The Department needs to articulate clearly both the nature and scale of behaviour causing it concern in relation to both borrowing in advance of need and disproportionate borrowing. It should: • monitor trends more actively at sector level to understand …
Accepted
Dangerous cladding: the government’s remediation portfolio
MHCLG should consider whether there is additional information and data that it could publish about the portfolio that would: enhance the level of transparency for Parliament and the public over portfolio performance ? and therefore whether it is achieving value …
Accepted
The UK border: Implementing an effective trade border
Following the next spending review, the Cabinet Office, working with other departments, should confirm the government?s plans for taking forward the different elements of its 2025 UK Border Strategy. It should also clarify the arrangements to be put in place …
Partially accepted
Implementing statutory biodiversity net gain
On determining impact, Defra, working with Natural England, should: publish information annually ? for example, within Defra?s annual progress reports on the Environmental Improvement Plan ? on what statutory BNG has delivered so far towards the stated policy objectives, outcomes …
Accepted
Civil service leadership capability
g. Cabinet Office should develop a plan for external recruitment as part of its work on the new SCS strategy, reflecting assessments of priority areas (for example for particular skills or organisations) and whether the current system is working. It …
Accepted
Civil service leadership capability
f. The Cabinet Office should assess where a system-level view of capabilities and needs would be most valuable. It should develop mechanisms for producing this assessment.
Accepted
Civil service leadership capability
e. The Cabinet Office should develop and communicate a coherent view of expectations. It should explore ways to test whether leaders are clear on what is expected of them.
Accepted
Civil service leadership capability
d. The Cabinet Office should map for all its leadership capability activities the evaluation that it has already undertaken. It should prepare a strategy and plan for evaluation of activities and outcomes where it identifies gaps in coverage.
Accepted
Civil service leadership capability
c. The Cabinet Office should formally analyse the enablers of and barriers to achieving its objectives for leadership capability, to assess the extent of its influence over those factors. It should build from this analysis plans for action to address …
Accepted
Civil service leadership capability
b. The Cabinet Office should work with departments, professions and functions to set out more clearly the specific outcomes that it wants to achieve from leadership capability as a whole system, and criteria for judging success. The Cabinet Office should …
Accepted
Civil service leadership capability
a. The Cabinet Office, working with departments, professions and functions, should set out more clearly who is accountable for different activities that contribute to improved leadership capability.
Accepted
Rail reform: the rail transformation programme
After the current interim work, and when DfT comes to fully resetting rail reform in the future, it should ensure it: ? has secured full commitment across government for its ambitions for rail reform; ? has agreed its scope and …
Accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...learn lessons from its experience on previous digital infrastructure programmes, including the risk that advances in technology coupled with the practical and commercial barriers to deploying infrastructure in remote areas could perpetuate …
Accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...collect the data needed to assess to what extent the market will meet the UK?s future connectivity needs, and the government funding that may be required
Partially accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...determine the combination of enablers that will be required to deliver this connectivity (for example, 4G, wired connectivity, standalone 5G, other new technologies) and where they will need to be deployed to …
Partially accepted
Supporting mobile connectivity
As it develops the wireless infrastructure strategy, DSIT should...set out target dates for taking key decisions about the outcomes it is seeking, the connectivity that will be needed to realise them, and the input DSIT will need from other government …
Partially accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...assess how any actions they take to address the affordability of the SRN programme affect outcomes for consumers.
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...monitor how consumers and businesses are using 4G in SRN areas to ensure that intended benefits are being realised, …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...continue to work with Ofcom to improve processes for measuring coverage to ensure that 4G coverage data reliably reflect …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should: carry out a detailed analysis of the outcomes they are seeking to achieve from improving connectivity in remote …
Accepted
Supporting mobile connectivity
DSIT and BDUK should ensure that their arrangements for oversight of MNOs on the SRN programme enable effective decision-making. BDUK should ensure that it receives timely and detailed financial and performance data across the programme to allow it to monitor …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
g) We recommend that HM Treasury should strengthen existing guidance to: encourage, where AOs believe it is appropriate to take risks with propriety or proceed with incomplete information or process, but have not sought a ministerial direction, to publish a …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
i) Where the initial fraud impact assessment indicates a risk of fraud, we recommend that HM Treasury: require that business cases include a budget and high-level milestones for implementing the fraud risk management cycle. High-level milestones might include, for example, …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
f) We recommend that HM Treasury should strengthen existing guidance to: clarify that, where a ministerial direction is used, AOs should still use the AO assessment process to set out how propriety will be managed. Where an AO cannot fully …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
s) We recommend that the Cabinet Office and HM Treasury: adopt a presumption of transparency around the recipients of emergency payments to act as a deterrent to their improper use and to aid in reporting of fraud ? this should …
Rejected
Lessons learned: tackling fraud and protecting propriety in government spending during an …
r) We recommend that the Cabinet Office and HM Treasury: seek to automate transparency over spending so publication requires little or no human involvement, building on current plans on contract awards following the Procurement Act 2023.
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
q) We recommend that the Cabinet Office and HM Treasury: embed into their guidance and training the expectations of how decisions on public spending are to be recorded during an emergency to uphold accountability. Use this to emphasise to staff …
Accepted
Lessons learned: tackling fraud and protecting propriety in government spending during an …
e) We recommend that HM Treasury should strengthen existing guidance to: support AOs to use AO assessments to structure their thinking and record judgements about the balance of priorities with respect to propriety. This should include consideration of the limitations …
Accepted
Non-executive appointments
h.) Publish data on when decisions are made to provide transparency on appointments.
Accepted
Non-executive appointments
g.) Consider how it could develop a risk-based system for appointments and where appropriate, for example, in the case of lower-risk appointments, see if there are new approaches, such as delegated sign-off, it could introduce to reduce the time the …
Accepted
Non-executive appointments
f.) Consider the opportunities afforded by the new system in matching candidates to potential positions. This could include: ? fast-tracking appointable candidates for other roles; ? how it makes the process easier when a re-appointment is the best course of …
Accepted
Non-executive appointments
e Establish new targets for measuring success regarding the diversity of non-executive directors and use the new data system to track and publish progress against these targets.
Accepted
Non-executive appointments
d.) Work with departments and their arm?s-length bodies to improve consistency of approach to appointments across government, through support, guidance and sharing of good practice.
Accepted
Non-executive appointments
c.) Work with departmental appointments teams to: ? understand where there are delays in the system and use this data to streamline the process where possible; and ? improve how organisations identify the skills and diversity they need for a …
Accepted
Non-executive appointments
b.) Use the data from its new tracking system to provide departmental Permanent Secretaries with regular information on: ? how appointments are being logged and maintained in the new data system; ? the progress of appointments within their departments; and …
Accepted
Non-executive appointments
Cabinet Office should: a.) Set out what good looks like for the appointments process, which should include who needs to be involved at each stage, the length of time the process should take and how candidates will be kept informed. …
Accepted
Tax measures to encourage economic growth
HMRC should publicise the areas where it would welcome academic research on tax reliefs.
Accepted
Tax measures to encourage economic growth
HMRC should monitor agent activity to assess the risks for tax reliefs and intervene early where it sees that expected standards of behaviour are not being met
Accepted
Tax measures to encourage economic growth
Where the costs of tax reliefs rise rapidly, and beyond an economically credible scenario, HMRC should, where proportionate, investigate a sample of claims to check whether there is widespread non-compliance. It should put in place a rapid response capability where …
Accepted
Tax measures to encourage economic growth
HMRC should demonstrate that it has applied lessons learned from the problems with the R&D SME relief to other reliefs that could be vulnerable to similar control failures
Accepted
Tax measures to encourage economic growth
HMRC should improve the transparency of relief costs by committing to provide comparisons of forecast and outturn costs compiled on the same basis. This should also inform internal reporting and analysis: ? HMRC should report where tax reliefs greatly exceed …
Accepted
Tax measures to encourage economic growth
HMRC should design proportionate controls and plan interventions at the beginning of a relief?s lifecycle based on risk assessment and learnings from other reliefs to: ? establish appropriate up-front checks on generous reliefs; ? set out plans for evaluations to …
Accepted
Tax measures to encourage economic growth
HM Treasury and HMRC should ensure the annual budget for evaluating tax reliefs is commensurate with the number and complexity of reliefs that need evaluating each year. The departments should ensure evaluations are completed in a timely way and commit …
Partially accepted
Tax measures to encourage economic growth
HM Treasury and HMRC should make a clear articulation of resources required to effectively administer and evaluate tax reliefs in tax information and impact notes. HMRC needs to ensure that teams can access the subject matter expertise needed for complex …
Accepted
PHSO Ombudsman Recommendations (7)
Discharge from mental health care: making it safe and patient-centred
The Government must show its commitment to transforming and improving mental health care by introducing the Mental Health Bill to Parliament as a priority.
Broken trust: making patient safety more than just a promise
The Government should seek cross-party support for embedding patient safety and the culture and leadership needed to support it as a long-term priority.
Women's State Pension age: our findings on injustice and associated issues
Given what our Principles, DWP's own guidance and HM Treasury's guidance say, Parliament may want to take steps to make sure DWP is held to account to demonstrate continuous improvement in the service it provides.
Women's State Pension age: our findings on injustice and associated issues
We did not find that the sample complainants suffered an unremedied injustice because of maladministration in DWP's communication about the number of National Insurance qualifying years needed for a full State Pension. But it is possible others have lost opportunities …
Women's State Pension age: our findings on injustice and associated issues
Our Principles for Remedy say public bodies should offer remedies, where appropriate, to others who have suffered injustice as a result of the same maladministration. We would have recommended DWP provides a remedy for others who have suffered injustice because …
Women's State Pension age: our findings on injustice and associated issues
We would have recommended DWP acknowledges the maladministration we have found and apologises for the impact it has had on complainants and others similarly affected.
Broken trust: making patient safety more than just a promise
The Department of Health and Social Care should commission an independent review of what an effective set of patient safety oversight bodies would look like. The review must include meaningful engagement with NHS leaders, staff, patients and families.
Victims' Commissioner Recommendations (2)
Justice delayed: The impact of the Crown Court backlog on victims, victim …
Recommendation: The Ministry of Justice reinstate the Courts’ Inspectorate. Related document Justice delayed: The impact of the Crown Court backlog on victims, victim services and the criminal justice system
Justice delayed: The impact of the Crown Court backlog on victims, victim …
Recommendation: The Lord Chancellor must require the criminal justice inspectorates to perform a joint inspection every 5 years1 to look at the experiences, needs and rights of victims across the system including consideration of victim demographics, communication, and accessibility. This …
IMB Recommendations (57) — showing 50 strongest matches
Chelmsford (2024)
In previous years, the Board has highlighted many issues concerning life in HMP Chelmsford and the wider prison system. To our dismay, this has mostly led to the various Ministry of Justice Minsters doing little or nothing to address those concerns. Our voices need not only to be heard but actively listened to.
Ministry of Justice
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2024)
To ensure transparency and drive improvement, require routine proactive publication of performance metrics such as those provided to HM Inspectorate of Prisons in its January 2024 inspection and the results of internal assurance and contract monitoring activities undertaken by the Home Office.
Other
Wandsworth (2025)
Following the UN, you advised that the Government was redirecting £100m from across the Prison Service, which will be spent over five years to deliver urgent improvements. How much has actually been spent and on what?
Ministry of Justice
Swaleside (2021)
The Board has major concerns that it may not be able to carry out its monitoring function satisfactorily with the imposed reduction in rota visits. (see section 8)
HMPPS
North West and Midlands STHF (2024)
The Board remains very disappointed that our Annual Report of 2022 was never even acknowledged or responded to by the minister. The Board continues to be assured that its work is valuable and appreciated, but this is questionable if our detailed reports are ignored. It is therefore our recommendation that all reports are responded to in good time.
Other
North West and Midlands STHF (2024)
The Home Secretary visited the Liverpool Reporting Centre 8th June 2023 and very disappointedly did not visit the holding room. When this omission was questioned the Board was advised the Home Secretary was ‘very busy’. The Board, whilst appreciating how busy Ministers are, would recommend that whenever Ministerial visits are arranged to any facility in the IDE, a period is …
Other
Low Newton (2024)
For some time now the IMB have not had the opportunity to attend adjudications; how can we work to improve this situation over the next year?
Governor / Director
London STHF (2024)
We have experienced long delays in receiving responses for some rota reports. We would like timely responses so that we can be assured that our concerns are being addressed. At the time of writing, we are waiting for responses on eight reports for the reporting year.
Home Office
Five Wells (2024)
Are there plans to address the Board’s concerns that progress towards making the IMB Secretariat a separate entity to the MoJ has not been given Parliamentary time, and that the current public appointment system does not serve the best interests of recruiting new members?
Other
Dartmoor (2024)
When will the IPP Annual Report, due in March 2024, be published?
HMPPS
Wandsworth (2025)
There has been no satisfactory answer to any of the questions asked of the Prison Service in our previous annual report. Please could you answer the questions?
HMPPS
Scotland and Northern Ireland short-term holding facilities (STHF) (2025)
How did you investigate the apparent serious governance failures that led Mitie Care and Custody, in May 2024, to issue an instruction mandating the blanket use of handcuffs – a directive it later rescinded?
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We call upon the Home Office and the IMB staff team to cooperate in obtaining an independent legal opinion on the records and data that the IMB needs to have unfettered access to in order to fulfil its statutory duties.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We recommend that the matter is investigated urgently by the Home Office. We also request that the IMB be given reasons as to why our concerns have not been responded to.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
We have yet to hear of any progress or outcome from the review and recommend that the Home Office provides the IMB with a clear timeline and process for consulting with the IMB on the content and outcome of the review.
Home Office
North East Midlands, Yorkshire & Humber STHF (2025)
In the light of the problems getting responses from the Home Office identified earlier in this report (see above section), we recommend that the protocol between the IMB and the Home Office is revised to incorporate a fixed procedure and timescale for responses to concerns the IMB escalates to the Home Office.
Ministry of Justice
Norwich (2020)
What is the minister's vision for the future of the IMB?
Ministry of Justice
Maidstone (2021)
Support the restoration of local governor control of establishments.
Other
Werrington (2022)
How can you guarantee that the IMB, which provides external scrutiny, is able to monitor such crucial processes as rule 49 reviews?
Governor / Director
Ranby (2022)
Could the minister assure the Board that this situation is receiving their urgent attention and that something is being done about it?
Other
Kent Coast Short Term Holding Facilities (STHF) (2022)
Request that their constructive engagement with the Board continues and that senior personnel continue to attend the monthly Board meetings. Ensure that the cleaning contract for KIU & Manston marquees have consistent high levels of service.
Other
Kent Coast Short Term Holding Facilities (STHF) (2022)
Request that their constructive engagement with the Board continues and that senior personnel continue to attend the monthly Board meetings. The Board should receive weekly figures from Manston, with length of stay included from all contractors on the site.
Home Office
Portland (2024)
Will the Minister address the serious shortcomings in the management processes in HMPPS, particularly with reference to the poorly planned early release scheme introduced to the service?
Ministry of Justice
London STHF (2024)
The Board would like a small group, accompanied by a higher officer, to visit the CWAs, as agreed in writing by BF last year, and now request that this is an unannounced visit rather than one scheduled in advance.
Home Office
Guys Marsh (2024)
HMPPS’s stated priority is ‘to deliver the Government’s vision and investment’3. What is the vision that HMPPS is to deliver?
Ministry of Justice
Downview (2024)
What additional external checks are carried out by HMPPS to ensure the accuracy of data reported by the prison?
HMPPS
North East Midlands, Yorkshire & Humber STHF (2025)
The IMB should be given its own direct, independent access to electronic records. It is not adequate for IMB access to records to be dependent on Border Force or other facility staff gathering and curating print-outs of records. Such a system is inefficient, it hinders the IMB’s ability to get a full picture of cases and, in a worst case …
Ministry of Justice
Littlehey (2025)
The Minister will wish to note the Board’s dismay at the refusal to extend a member’s tenure, condemning the Board to two members in 2026, against a complement of 16 in a prison with some 1,240 prisoners. This will make it impossible to deliver all our statutory requirements; by necessity, there will be periods when we are unable to provide …
Ministry of Justice
Birmingham (2025)
How will the Governor increase accountability at all levels within the prison?
Governor / Director
Winchester (2020)
Will the Governor provide the Board with clerking support that meets, more closely, the tasks agreed in the memorandum of understanding between the IMB and the Ministry of Justice (see section 8)?
Governor / Director
Isle of Wight (2020)
The HMIP inspection identified four areas that required external support from HMPPS; the subsequent Independent Review of Progress (IRP) report noted that: ‘these were rejected and so no progress had been made’. The IRP visit in January 2020 noted improvement by local management but there was a lack of support from the Prison Service nationally – including in ensuring basic …
HMPPS
Gartree (2020)
Will the minister share the decision-making process not to include prison officers as key workers who could access the vaccine for COVID-19 as a priority group?
Ministry of Justice
Haverigg (2021)
Is HMPPS able to reassure the Board that priority will be given to resolving this long-standing issue?
HMPPS
Deerbolt (2021)
Can we have a more suitable venue for rule 49 and rule 47.
Governor / Director
Coldingley (2021)
Would the Minister please advise the Board what the current plans are for addressing this issue?
Ministry of Justice
Manchester (2022)
Does the Governor have plans to address this?
Governor / Director
Manchester (2022)
How does the Governor plan to address this?
Governor / Director
Manchester (2022)
Does HMPPS plan any review of this process to identify how it could be improved?
HMPPS
Manchester (2022)
Does HMPPS plan to take any action to address these issues at national level?
HMPPS
Maidstone (2022)
Support the restoration of local Governor control of establishments.
Ministry of Justice
Leicester (2022)
Can the minister reassure the Board that this will be addressed soon?
Ministry of Justice
Guys Marsh (2022)
The Prison White Paper published in December 2021 contains a blueprint for prison reform over the next ten years. It contains many welcome commitments to safety, education and resettlement. Can the Minister give any assurances that these commitments will be translated into action as opposed to aspirational theory?
Ministry of Justice
Bure (2022)
Will the Minister act swiftly on this report?
Ministry of Justice
Hollesley Bay (2023)
The Board expresses profound disappointment at this decision and urges that it is revisited as soon as possible.
Ministry of Justice
Haverigg (2023)
The Board urges the Prison Service to review and, where necessary, revise the framework, ensuring the necessary safeguards and sanctions are in place to improve performance.
HMPPS
Ford (2023)
There is, we understand, a Memorandum of Understanding between the Management Board of the Independent Monitoring Boards and HMPPS regarding the proper provision of a clerk to support the efficient and effective function of the Board. For some years, HMP Ford has not been allocated the hours to provide this support, which is an exception around the prison estate. Whilst …
HMPPS
Wakefield (2025)
The Board asks that responses from the Governing Governor are included in the Ministerial reply to this annual report. Whilst we appreciate that this is matter is not unique to Wakefield, it is nevertheless important that the Governing Governor’s reply is made a matter of the public record.
Ministry of Justice
Low Newton (2020)
How does the Governor see the establishment progressing in the next three to five years?
Governor / Director
Isle of Wight (2020)
The IMB would significantly benefit from a telephone system in their office in Albany to enable them to contact prisoners in their cells; this would ensure efficient and effective use of IMB members’ time. While accepting that finance is always an issue, the IMB makes limited demands on prison resources.
Governor / Director
Humber (2020)
The national leadership of the Prison Service has, in the opinion of the Board, hindered the ability of the prison to progress with the recovery process. They have been frustrated at the slow pace of recovery set out by national guidance from HMPPS, which has allowed little, if any room, for autonomy. The Board is of the opinion, in relation …
HMPPS
Health Investigations (2)
Themes and lessons learnt from NHS investigations into matters relating … — Rec R14
Monitor and the Trust Development Authority should exercise their powers to ensure that NHS hospital trusts comply with recommendation 12.
national
Accepted
Themes and lessons learnt from NHS investigations into matters relating … — Rec R13
Monitor, the Trust Development Authority, the Care Quality Commission and NHS England should exercise their powers to ensure that NHS hospital trusts, (and where applicable, independent hospital and care organisations), comply with recommendations 1, 2, 4, 5, 7, 9, 10 and 11.
national
Accepted
Article 2 Learning Points (1)
Detention Investigations (10)
Investigation into the Failing of Medomsley Detention Centre — Rec 3
The third is that despite criminal convictions, civil cases and compensation paid to the victims of Medomsley, none of them have ever received a public apology. If I were to recommend that any party should do so, then victims would, justifiably, view any subsequent public statements as forced and therefore …
Prisons
Assessment of government progress in implementing the report on the … — Rec 27
I recommend that a copy of this report be shared with HM Chief Inspector of Probation for her consideration.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 51
Finally, an independent element should be introduced at the apex of the system. HM Chief Inspector of Prisons has called for the appointment of an independent Ombudsman for the immigration detention estate. The Refugee Council quite independently recommended the same. Given our existing responsibility for death in custody investigations in …
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 32
The Home Offce should review the case for an independent element in case progression panels considering those detained for more than six months.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 15
I recommend new arrangements for the consideration of Rule 35 reports. This should include referrals to a new body – which could be within the Home Offce but separate from the caseworker responsible for detention decisions.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 14
The Independent Chief Inspector of Borders and Immigration should be invited to report annually to the Home Secretary on the working of the Adults at Risk process.
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 61
As part of the examination of its own processes that I have proposed, I recommend that the Home Office consider if and what ways an independent element can be introduced into detention decision making.
Immigration Detention
Investigation into Allegations of Racism and Mistreatment of Detainees at … — Rec 54
I recommend that IND establishes the office of Prisons and Probation Ombudsman on an administrative basis as the independent tier of its detainee complaints system as a matter of priority. The Ombudsman should be required expressly to act as guardian of the whole complaints system and funded accordingly.
Immigration Detention
Assessment of government progress in implementing the report on the … — Rec 34
The Home Offce should review whether fgures relating to deaths in and after detention should be issued on a regular basis.
Immigration Detention
Investigation into the Disturbance and Fire at Yarl's Wood Removal … — Rec 17
IND reviews its systems for assessing contract bids in the light of the Yarl’s Wood experience. In particular, consideration should be given to bringing in independent expertise to help with the assessment.
Immigration Detention
PHSO Casework Decisions (39)
P-002731 — HM Treasury
Mr and Mrs C complains that HM Treasury didn’t act as it should have on concerns put to it in 2017 about Safe Hands Funeral Plans. They also complain that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002675 — HM Treasury
Mr and Mrs D complain HM Treasury (HMT) did not act as it should have on concerns put to it in 2017 about their funeral plan provider. They say HMT was told this provider was in breach of regulations that exempted funeral plan firms from Financial Conduct Authority (FCA) regulation …
UK Government
Jun 2024
P-002676 — HM Treasury
Mrs P complains HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the Provider). She also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002681 — HM Treasury
Mr K complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan provider. He says HMT was told the Provider was in breach of regulations so should have been regulated by the Financial Conduct Authority (FCA), but HMT did not act.
UK Government
Jun 2024
P-002659 — HM Treasury
Mr and Mrs W complain that HM Treasury did not act on concerns put to it in 2017 about a funeral plan provider.
UK Government
Jun 2024
P-002680 — HM Treasury
Mr O complained about HM Treasury regarding its oversight of the Financial Conduct Authority.
UK Government
Jun 2024
P-002706 — HM Treasury
Mr and Mrs B complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, they say due to a lack of action, they have lost their funeral plans and the money they paid in to them.
UK Government
Jun 2024
P-002660 — HM Treasury
Miss R complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan provider. She says HMT was told the Provider was in breach of regulations so should have been regulated by the Financial Conduct Authority (FCA), but HMT did not act.
UK Government
Jun 2024
P-002714 — HM Treasury
Mr and Mrs R complain HM Treasury (HMT) did not act as it should have on concerns put to it in 2017 about Safe Hands Funeral Plans. They also complain HMT delayed progressing new legislation.
UK Government
Jun 2024
P-002717 — HM Treasury
Ms A complains HM Treasury did not act or direct the FCA to act despite having the power to make it investigate. She also complains HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-001529 — Driver and Vehicle Licensing Agency
Mr B complains that the DVLA’s policies are not transparent or publicly available, they took too long corresponding with him, and they did not write to him when they were told to.
UK Government
Upheld
Sep 2022
P-001786 — Medicines and Healthcare products Regulatory Agency
Mrs H complains the Medicines and Healthcare products Regulatory Agency (MHRA) decided the failure of her knee replacement was not worth following up and it made its decision based on the manufacturer's report, instead of investigating fully itself.
UK Government
Feb 2023
P-002715 — HM Treasury
Mr K complains that HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the provider). He also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002724 — HM Treasury
Mrs A complained about HM Treasury regarding its oversight of the Financial Conduct Authority.
UK Government
Jun 2024
P-002723 — HM Treasury
Ms E complains that HM Treasury did not act as it should have on concerns put to it in 2017 about a funeral plan provider (the provider). He also complains that HM Treasury delayed progressing new legislation.
UK Government
Jun 2024
P-002826 — HM Treasury
Ms M complains HM Treasury did not act as it should have on concerns put to it in 2017. She also complains it delayed progressing new legislation.
UK Government
Jul 2024
P-003983 — Charity Commission
Mr I says the Charity Commission refused to investigate serious maladministration he reported to them.
UK Government
Sep 2025
P-001802 — NHS England
Mr I complains NHS England’s Independent Review Panel (IRP) meeting went ahead without him and NHS England did not record the meeting.
NHS in England
Feb 2023
P-001979 — Department for Business, Energy and Industrial Strategy
Mr O complains BEIS published a consultation on the reintroduction of imperial units and measures in June 2022 that was misleading, did not allow for a full range of views and was not conducted in line with the Civil Service Code.
UK Government
May 2023
P-002021 — Office for Standards in Education, Children's Services and …
Mr Y complains Ofsted wrongfully told him that his application for an agency to be registered would be rejected. He said he challenged this and Ofsted changed its decision but the process took a long time and affected him financially.
UK Government
Jun 2023
P-002429 — Office of Gas and Electricity Markets (OFGEM)
Mr P complains about Ofgem’s decision to withdraw his eligibility to the Domestic Renewable Heat Incentive scheme.
UK Government
Jan 2024
P-002823 — HM Treasury
Mr and Mrs Z complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, they say due to a lack of action, they have lost their funeral plans and the money they paid in to them.
UK Government
Jul 2024
P-002893 — Health and Safety Executive
Mr L complains the HSE did not investigate his son's accident at work.
UK Government
Jul 2024
P-001555 — Charity Commission
Mr T complains about the Charity Commission's handling of his concerns about a charity and the way it oversaw the running of the charity.
UK Government
Sep 2022
P-001682 — Department for Culture, Media and Sport
Mr R complains DCMS released guidance 36 hours after step three of the government's COVID-19 roadmap came into effect, to say indoor singing groups were not allowed. He also complains DCMS did not explain why it made its decision late and did not answer his complaint.
UK Government
Not Upheld
Nov 2022
P-002006 — The Pensions Regulator
Mr A complains about the decision not to publish a determination notice.
UK Government
Not Upheld
Nov 2022
P-001836 — Information Commissioner's Office
Mr T complains the Information Commissioner’s Office applied an incorrect burden of proof when considering his complaint between September and November 2021.
UK Government
Dec 2022
P-002258 — HM Courts and Tribunals Service
Mr R complains that a speeding fine was sent to him 14 days after the offence. He also complains that HMCTS failed to record the phone calls he made to sort things out, after promising it would do this as part of a reasonable adjustment.
UK Government
Oct 2023
P-002261 — Rural Payments Agency
Mr S complains the Agency did not tell him he had not submitted his Countryside Stewardship Scheme revenue claim successfully and it did not pay him any of the 2022 revenue.
UK Government
Oct 2023
P-002271 — HM Revenue and Customs
Mrs A complains HMRC transferred her tax credit debt to DWP for collection even though it had cancelled her direct debit repayment plan in 2015. She says it also did not take account of a payment her sister made to clear the debt.
UK Government
Oct 2023
P-002315 — Independent Case Examiner
Ms A complains the DWP did not treat her fairly when it decided in 2000 that she had been overpaid Income Support and needed to repay the benefits. She complains about how ICE investigated her complaint about the DWP.
UK Government
Nov 2023
P-002308 — Advisory, Conciliation and Arbitration Service (Acas)
Mrs X complains that ACAS did not recognise that a ‘TUPE transfer’ had happened in April 2021 and it gave incorrect advice about the effect of signing a conciliation agreement on her Employment Tribunal claim.
UK Government
Nov 2023
P-002623 — Veterans UK
Mr E complains about how Veterans UK administered his application for compensation under the Armed Forces Compensation Scheme. Mr E complains it initially wrongly categorised his injuries, leading to delays, and did not offer an appropriate compensation award.
UK Government
May 2024
P-002592 — Insolvency Service
Mr N complains the Insolvency Service unfairly started proceedings against him on 6 July 2015 to disqualify him from becoming the director of a company.
UK Government
May 2024
P-003212 — Office of the Immigration Services Commissioner
Ms A complains OISC did not investigate her concerns about the way the Immigration Advisory Service conducted the judicial review application of her husband’s deportation in 2021.
UK Government
Dec 2024
P-004522 — Charity Commission
Mr O complains on 1 August 2024 the Charity Commission declined to investigate his concerns about a charity.
UK Government
Dec 2025
P-003826 — Ministry of Justice
Mr J complains that in January 2020, the Minister approved three documents which are ineffective or include errors. He says the Minister should not have approved these documents as they do not have any legal powers.
UK Government
Jul 2023
P-003396 — Home Office
Ms L says the Windrush compensation scheme (WCS) gave her the wrong amount of compensation for loss of access to employment, and the impact on her life. She says WCS ignored evidence and provided misleading information throughout the process. She also complains about lengthy delays and lack of transparency and …
UK Government
Mar 2025
P-004360 — Charity Commission
Mr P complains the Charity Commission did not act on his evidence concerning a Charity's 2022-2023 accounts or his removal as a trustee.
UK Government
Nov 2025
LGO / SPSO Decisions (996)
23-010-781 — Torridge District Council
Summary: Miss X complained the Council’s land assets list does not meet the requirements of the Local Government Transparency Code 2015. We find the Council at fault which caused Miss X uncertainty and frustration. The Council has confirmed it will update its land assets list in the coming year to …
LGO (Local Government & …
Other Categories
Upheld
Jul 2024
PSOW-202100842 — Llanigon Community Council
The Ombudsman received a complaint that a member (“the Member”) of Llanigon Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member had: Behaved in a disrespectful, aggressive, and very intimidating manner towards the complainant in a Council meeting on 9 December 2020. Bullied …
PSOW (Public Services Om…
Local Government
Not Upheld
Jul 2022
PSOW-202404346 — Ogmore Valley Community Council
The Ombudsman received a complaint that a Member (“the Member”) of Ogmore Vale Community Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member had acted on behalf of the Council without its approval or consent, when advancing an application for grant funding. …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2025
PSOW-202403971 — St Nicholas & Bonvilston Community Council
The Ombudsman received a complaint that a Member (“the Member”) of the Council had breached the Code of Conduct. At the time of the events complained about, the Complainant was also a Member of the Council. She alleged that, prior to a Council meeting, the Member had shared a copy …
PSOW (Public Services Om…
Local Government
Nov 2025
22-001-307 — Birmingham City Council
Summary: We will not pursue Mr X’s complaint about the Council’s failure to collect household waste. This is because the Council has agreed to our recommendations to monitor collections and pay Mr X £200 to recognise the injustice he has been caused.
LGO (Local Government & …
Environment And Regulation
Upheld
Jun 2022
22-001-177 — Birmingham City Council
Summary: The Council is at fault for delaying consideration of this complaint under the children’s statutory complaints procedure. The Council has agreed to make a payment to the complainant for the time and trouble its delay has caused.
LGO (Local Government & …
Children S Care Services
Upheld
Jun 2022
21-013-125 — Birmingham City Council
Summary: Mr X complained the Council failed to respond to his representations against four Penalty Charge Notices (PCNs) for entering a Clean Air Zone. The Council failed to both consider and respond to Mr X’s representations which was not in line with relevant regulations. To remedy the frustration and uncertainty …
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2022
20-012-914 — Shropshire Council
Summary: Mr and Mrs X complained about the Council’s handling and decision on their complaints about breaches of planning control, resulting in their loss of amenity, loss of property value and distress. We find no fault in the Council’s decision making but we find fault in its communications. We recommend …
LGO (Local Government & …
Planning
Upheld
Jun 2022
201003119 — Clackmannanshire Council
In 2002 the council promoted the Stirling-Alloa-Kincardine Railway and Linked Improvement Bill as an item of private legislation to the Scottish Parliament. Mr C attended public meetings and objected to the bill. He complained that during the consultation period the council failed to include full relevant information about the times …
SPSO (Scottish Public Se…
Local Government
Not Upheld
May 2012
201807779 — Dumfries and Galloway Council
C, an advice worker, complained about the council on behalf of their client (A). A's relative (B) was placed with them after difficulties in their parents' circumstances. It was initially agreed that a parenting assessment be carried out, which led to a joint care arrangement being agreed. However, an incident …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2020
201807257 — Aberdeen City Council
Mrs C complained that the council had failed to take reasonable enforcement action over breaches of planning control by the operator of a café. Mrs C said that the council had been aware of these breaches for an extended period of time and that the breaches included a failure to …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2020
25-010-976 — London Borough of Islington
LGO (Local Government & …
Other Categories
24-009-742 — Worcestershire County Council
LGO (Local Government & …
Other Categories
Upheld
25-017-383 — Wiltshire Council
LGO (Local Government & …
Other Categories
PSOW-202005972 — Tiers Cross Community Council
The Ombudsman received a complaint from a member of the public (“the complainant”) that a member (“the Member”) of Tiers Cross Community Council (“the Council”) had failed to declare an interest in an environmental/planning matter, had disclosed confidential information, and had emailed the complainant’s employer in an attempt to discredit …
PSOW (Public Services Om…
Local Government
Not Upheld
Jun 2022
PSOW-202107167 — Abergele Town Council
The Ombudsman received a complaint that a Former Member (“the Member”) of Abergele Town Council (“the Council”) had breached the Code of Conduct because of failings when acting in their capacity as Clerk to a Board under the control of this and a neighbouring council (“the Board”). The Member was …
PSOW (Public Services Om…
Local Government
Not Upheld
May 2023
PSOW-202105443 — Abertillery & Llanhilleth Community Council
The Ombudsman’s office received a complaint that a Member (“the Member”) of Abertillery & Llanhilleth Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member had signed documents which resulted in excessive gratuity payments being made to the Council’s Former Clerk and Former Secretary, …
PSOW (Public Services Om…
Local Government
May 2023
PSOW-202106161 — St Harmon Community Council
The Ombudsman’s office received a complaint that a former member (“the Former Member”) of St Harmon Community Council (“the Council”) had breached the Code of Conduct. It was alleged that the Former Member had provided false information to Audit Wales. The investigation considered whether the Former Member failed to comply …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-201805958 — Barry Town Council
In December 2018, the Ombudsman’s office received a complaint from the Monitoring Officer of the Vale of Glamorgan Council that the Former Member (who was still a member of both town and county Councils at the time) had been charged with historic sexual offences and, as such, may have brought …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-201806120 — Barry Town Council
In December 2018, the Ombudsman’s office received a complaint from the Monitoring Officer of the Vale of Glamorgan Council that the Former Member (who was still a member of both town and county Councils at the time) had been charged with historic sexual offences and, as such, may have brought …
PSOW (Public Services Om…
Local Government
Mar 2023
PSOW-202205954 — Conwy County Borough Council
The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the Code of Conduct (“the Code”) by participating and voting in a Council meeting, which he attended virtually, while appearing to be driving. The Ombudsman’s investigation considered whether the Member had …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2023
PSOW-202102478 — Abertillery & Llanhilleth Community Council
The Ombudsman received a complaint that a Former Member of Abertillery & Llanhilleth Community Council (“the Council”) had failed to appropriately declare an interest in Human Resources (“HR”) matters relating to the Former Clerk to the Council and had improperly gained an advantage for himself. During the course of that …
PSOW (Public Services Om…
Local Government
Not Upheld
Aug 2023
PSOW-202005463 — Abertillery & Llanhilleth Community Council
The Ombudsman received a complaint from a Member of Abertillery & Llanhilleth Community Council (“the Council”) against a fellow Member (at that time) (“the Former Member”). It was alleged that the Former Member had failed to appropriately declare an interest in Human Resources (“HR”) matters relating to the Former Clerk …
PSOW (Public Services Om…
Local Government
Not Upheld
Aug 2023
PSOW-202201793 — Ffestiniog Town Council
The Ombudsman received a complaint that a Member (“the Member”) of Ffestiniog Town Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare a personal and prejudicial interest when the Council took the decisions relating to a Land Registry application which had been made by …
PSOW (Public Services Om…
Local Government
Not Upheld
Sep 2023
PSOW-202207282 — Neath Port Talbot Council
The Ombudsman received a complaint that a member (“the Member”) of Neath Port Talbot Council (“the Council”) had breached the Code of Conduct. It was alleged that the Member was arrested by the Police on suspicion of driving his car whilst being under the influence of alcohol. Our finding, under …
PSOW (Public Services Om…
Local Government
Jan 2024
PSOW-202200739 — Vale of Glamorgan Council
The Ombudsman received a referral that a member (“the Member”) of Vale of Glamorgan Council (“the Council”) had breached the Code of Conduct (“the Code”) when he applied for a number of business grants. The investigation considered whether the Member failed to comply with paragraphs 4(b), 4(d), 6(1)(a), 7(a), 7(b), …
PSOW (Public Services Om…
Local Government
Jan 2024
PSOW-202108695 — Chirk Town Council
The Ombudsman’s office received a complaint that a former member (“the Former Member”) of Chirk Town Council (“the Council”) had breached the Code of Conduct. The investigation found that the Former Member’s conduct was suggestive of a breach of paragraph 6(1)(a). The report on the investigation was referred to the …
PSOW (Public Services Om…
Local Government
Feb 2025
21-000-529 — London Borough of Sutton
Summary: Mr X complains that the Council has failed to investigate properly his complaint about member conduct. The Ombudsman has found fault in the way the Council considered his complaint in that an incorrect assumption was made when deciding not to pursue a formal investigation. However, the Ombudsman does not …
LGO (Local Government & …
Other Categories
Upheld
Jan 2022
21-000-484 — West Sussex County Council
Summary: The Council failed to explain the reasons for its decision on Mr B’s Community Initiative Fund application. The Council should be open and transparent on decisions it makes. The Ombudsman found no evidence to question the decision itself, even though Mr B disagrees with it. So regardless of the …
LGO (Local Government & …
Other Categories
Upheld
Jan 2022
21-015-239 — Bromsgrove District Council
Summary: We will not investigate Mr X’s complaint about the Council’s response to a code of conduct complaint he made against a councillor. This is because there is not enough evidence of fault to warrant an investigation.
LGO (Local Government & …
Other Categories
Feb 2022
22-000-969 — Wirral Metropolitan Borough Council
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
LGO (Local Government & …
Other Categories
May 2022
21-011-162 — London Borough of Barnet
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of two local councillors. This is because we are unlikely to find fault.
LGO (Local Government & …
Other Categories
May 2022
21-017-440 — Stockport Metropolitan Borough Council
Summary: Ms C complained the Council issued a wrong invoice, which it has later failed to correct. We found there was fault, for which the Council has already apologised. It has also identified suitable actions to try and ensure this will not happen again.
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-016-931 — London Borough of Hackney
Summary: We will not investigate this complaint about the Council’s failure to confirm a telephone conversation in writing. This is because the Council has already apologised for the distress caused.
LGO (Local Government & …
Housing
Jun 2022
22-003-709 — South Oxfordshire District Council
Mr X says the Council has failed to answer his Freedom of Information request properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the specialist information rights agency.
LGO (Local Government & …
Other Categories
Jun 2022
22-003-154 — West Northamptonshire Council
Summary: We will not investigate this complaint about how the Council’s Police, Fire and Crime Panel considered a complaint about the Police, Fire and Crime Commissioner. This is because it is unlikely an investigation would find fault in how the Panel considered the complaint.
LGO (Local Government & …
Other Categories
Jul 2022
23-015-569 — Plymouth City Council
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
LGO (Local Government & …
Other Categories
Apr 2024
23-020-237 — South Tyneside Metropolitan Borough Council
Summary: We will not investigate this complaint that the Council did not follow its own planning rules. This is because the complaint is a late complaint due to the passage of time and so falls outside our jurisdiction.
LGO (Local Government & …
Planning
Apr 2024
23-020-150 — London Borough of Merton
Summary: We will not investigate this complaint about the Council’s decision not to prosecute a local trader. This is because the Council’s actions did not cause the complainant significant injustice. Also, we cannot achieve the outcome the complainant wants, which is to force the Council to prosecute the trader and …
LGO (Local Government & …
Environment And Regulation
Apr 2024
23-015-191 — Newcastle-under-Lyme Borough Council
Summary: We will not investigate this complaint about comments about a planning application published on the Council’s website. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainants. The complainants have also not suffered any significant injustice.
LGO (Local Government & …
Planning
May 2024
23-021-320 — Brighton & Hove City Council
Summary: We will not investigate Miss X’s complaint the Council censored her views at a public meeting. Any injustice is not significant enough to justify our involvement and the concerns raised would be better addressed to her local councillor or MP.
LGO (Local Government & …
Other Categories
May 2024
23-020-817 — Royal Borough of Kensington & Chelsea
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant a parking permit. This is because the complaint dates back to 2016 and is late. There is also insufficient evidence of fault by the Council to warrant our involvement.
LGO (Local Government & …
Transport And Highways
May 2024
23-020-531 — Malvern Hills District Council
Summary: We will not investigate this complaint about the Council’s handling of a reported breach of planning control. This is because there is not enough evidence of fault.
LGO (Local Government & …
Planning
May 2024
23-020-224 — North Somerset Council
Summary: We will not investigate Mr X’s complaint about the approval of a neighbour’s planning application and how the Council dealt with a possible breach of planning control. This is because there is not enough evidence of fault and Mr X has not suffered significant injustice.
LGO (Local Government & …
Planning
May 2024
24-000-993 — Rochdale Metropolitan Borough Council
Summary: We will not investigate this complaint about a listed building enforcement notice. The notice was served 13 years ago, and it was reasonable for Ms X to use her right of appeal to the Planning Inspectorate if she wished to challenge the notice at the time. There is insufficient …
LGO (Local Government & …
Planning
May 2024
24-000-846 — Chorley Borough Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
LGO (Local Government & …
Planning
May 2024
24-000-157 — London Borough of Hillingdon
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against an outbuilding. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and there are no good …
LGO (Local Government & …
Planning
May 2024
24-000-156 — Castle Point Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a complaint about councillor conduct as the complainant is not impacted by this personally to a degree that would warrant our involvement.
LGO (Local Government & …
Other Categories
May 2024
24-001-175 — Buckinghamshire Council
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s application for a lawful development certificate and its decision to refuse the complainant’s request for a refund of the application fee he paid. This is because the complaint does not meet the tests in our …
LGO (Local Government & …
Planning
May 2024
24-000-200 — Norfolk County Council
Summary: We will not investigate this complaint about the Council’s decision not to consult with a particular school as part of the Education Health and Care Plan process. This is because there is not enough evidence of fault.
LGO (Local Government & …
Education
May 2024